Holiday24 Posted December 30, 2010 ID:367701 Share Posted December 30, 2010 Hello,I've been directed to this forum for your help.I've had to run my computer in safe mode because when I start up my pc it goes to a black screen.I've had cyber defender work on my computer for days and they could not fix it. I've since done my research and dropped cyber defender (all this started after I started using CD).The last thing they told me to do was a system restore. Well I wanted to save all my pics first before doing this. I have since done that and then tried to do a system restore. When I click on system restore it says it needs to be turned on. When I go to where it says I can turn it on , there is nothing there to actually turn on.Please help me, Im tired of having to run my pc in safe mode. Link to post Share on other sites More sharing options...
bradtech Posted December 30, 2010 ID:367800 Share Posted December 30, 2010 Hello,I've been directed to this forum for your help.I've had to run my computer in safe mode because when I start up my pc it goes to a black screen.I've had cyber defender work on my computer for days and they could not fix it. I've since done my research and dropped cyber defender (all this started after I started using CD).The last thing they told me to do was a system restore. Well I wanted to save all my pics first before doing this. I have since done that and then tried to do a system restore. When I click on system restore it says it needs to be turned on. When I go to where it says I can turn it on , there is nothing there to actually turn on.Please help me, Im tired of having to run my pc in safe mode.Boot up in safe mode, go to start ->run->msconfigChoose the genreal tab, from here you can choose system restore, it shouldgive you a calendar of dates to chhose from. Hope this helps Link to post Share on other sites More sharing options...
Holiday24 Posted December 30, 2010 Author ID:367811 Share Posted December 30, 2010 Boot up in safe mode, go to start ->run->msconfigChoose the genreal tab, from here you can choose system restore, it shouldgive you a calendar of dates to chhose from. Hope this helpsOk I've done that and a pop up comes up and says that system protection is turned off. Gives me a link to turn it on. When I go to where the link takes me and do what it says, there is no where to turn system protection back on. I've gotten to this point before, but cannot figure out how to turn the system protection back on. Link to post Share on other sites More sharing options...
Haider Posted January 1, 2011 ID:368391 Share Posted January 1, 2011 Hello Holiday24: My suggestion is please don't attempt any system restore, instead read and follow the instructions in I'm infected - What do I do now? An Expert will assist you in removal process. Alternatively, as a paying customer, you can contact the Help DeskShould you have any other question(s) please post back using button Link to post Share on other sites More sharing options...
Holiday24 Posted January 2, 2011 Author ID:368765 Share Posted January 2, 2011 I've tried several times to DL what your link told me to and it just freezes and won't do anything.Im kinda stuck here as I don't really understand some of what it even says to do. Link to post Share on other sites More sharing options...
Haider Posted January 2, 2011 ID:368768 Share Posted January 2, 2011 Hello Holiday24:None of my links will lead to any download, the first link is a referring to the procedure in general where and how to start a topic if one is infected, the second one is the email address to contact support in case you have registered version! Link to post Share on other sites More sharing options...
Holiday24 Posted January 2, 2011 Author ID:368774 Share Posted January 2, 2011 Hello Holiday24:None of my links will lead to any download, the first link is a referring to the procedure in general where and how to start a topic if one is infected, the second one is the email address to contact support in case you have registered version!Hello and welcome to MalwarebytesPlease print this topic and follow these basic steps first before posting any logs.Our program, Malwarebytes' Anti-Malware can detect and remove most Malware with no further actions required for free.Please download Malwarebytes' Anti-Malware to your desktop.Where is says please down load Malwarebytes- Thats the link I clicked on and it tried to DL it, but wouldn't.I don't have a registered version of anything..lol Link to post Share on other sites More sharing options...
Haider Posted January 2, 2011 ID:368809 Share Posted January 2, 2011 Hello Holiday24:That link is working for me, as an alternate you may download it from here and see if you have any success. Are you downloading it on the PC where you are attempting system restore? Try downloading it from some other system and transfer the downloaded file via USB, most likely due to infection your download is blocked or if you are connected via router then it is compromised!Anyway start your new topic in HijackThis log area and post problem there instead of PC Help, someone will help you there Link to post Share on other sites More sharing options...
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