Malware infection

mom2mny · August 6, 2014

My computer is infected with something. I've used malware-bytes but when the computer restarts it all comes back.

I have attached the malware-bytes log and the rogue killer report.

The following are the DDS reports:

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 10.0.9200.17028

Run by Lisa at 11:37:11 on 2014-08-06

Microsoft Windows 8 6.2.9200.0.1252.1.1033.18.3965.2776 [GMT -4:00]

.

AV: Avira Desktop *Disabled/Updated* {4D041356-F94D-285F-8768-AAE50FA36859}

AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Avira Desktop *Disabled/Updated* {F665F2B2-DF77-27D1-BDD8-9197742422E4}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\dwm.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Windows\system32\AdminService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files (x86)\Coupons\CouponPrinterService.exe

C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE

C:\Windows\system32\dashost.exe

C:\Program Files\Intel\iCLS Client\HeciServer.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\taskhostex.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE

C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\splwow64.exe

C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com

uURLSearchHooks: YTNavAssistPlugin Class: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn3\yt.dll

mWinlogon: Userinit = userinit.exe,

BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn3\yt.dll

BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll

TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll

TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn3\yt.dll

EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll

uRun: [GoogleChromeAutoLaunch_A963AF10D41C891DDF74F25191F896A3] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60

mRun: [CanonQuickMenu] C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE /logon

mRun: [iJNetworkScannerSelectorEX] C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe /FORCE

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min

mRun: [Avira Systray] C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

TCP: NameServer = 208.95.136.4 208.95.136.5

TCP: Interfaces\{ABB5FA9F-0AFC-4DDF-8737-94E7827DEAC4} : DHCPNameServer = 208.95.136.4 208.95.136.5

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\BelarcAdvisor\System\BAVoilaX.dll

AppInit_DLLs= C:\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32Loader.dll c:\program files

SSODL: WebCheck - <orphaned>

DDS attach

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 8

Boot Device: \Device\HarddiskVolume2

Install Date: 9/12/2013 7:15:08 PM

System Uptime: 8/6/2014 11:30:26 AM (0 hours ago)

.

Motherboard: Dell Inc. | | Type2 - Board Product Name1

Processor: Intel® Pentium® CPU 2117U @ 1.80GHz | U3E1 | 1800/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 465 GiB total, 426.975 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP86: 7/19/2014 10:51:51 AM - Windows Update

RP87: 7/23/2014 11:52:50 AM - Windows Update

RP89: 7/28/2014 3:00:01 AM - Windows Update

RP90: 7/31/2014 10:33:50 PM - Windows Update

RP91: 8/4/2014 10:00:09 AM - Windows Update

.

==== Installed Programs ======================

.

Adobe Reader XI (11.0.07)

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Avira

Avira Free Antivirus

Belarc Advisor 8.3

Bonjour

Canon Easy-WebPrint EX

Canon IJ Network Scanner Selector EX

Canon IJ Network Tool

Canon IJ Scan Utility

Canon Inkjet Printer/Scanner/Fax Extended Survey Program

Canon MX920 series MP Drivers

Canon MX920 series On-screen Manual

Canon MX920 series User Registration

Canon My Printer

Canon Quick Menu

Canon Speed Dial Utility

CCleaner

Coupon Printer for Windows

Expert PDF 7 Reader

Google Chrome

Google Update Helper

Intel® Management Engine Components

Intel® Processor Graphics

Intel® Rapid Storage Technology

Intel® Trusted Connect Service Client

iTunes

Malwarebytes Anti-Malware version 2.0.2.1012

Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64)

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

QuickTime 7

Realtek USB 2.0 Card Reader

.

==== Event Viewer Messages From Past Week ========

.

8/6/2014 9:40:10 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.

8/6/2014 11:31:55 AM, Error: Service Control Manager [7034] - The Avira Service Host service terminated unexpectedly. It has done this 3 time(s).

8/6/2014 11:31:43 AM, Error: Service Control Manager [7031] - The Avira Service Host service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

8/6/2014 11:31:31 AM, Error: Service Control Manager [7031] - The Avira Service Host service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

8/6/2014 11:31:19 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Avira Real-Time Protection service to connect.

8/6/2014 11:31:19 AM, Error: Service Control Manager [7000] - The Avira Real-Time Protection service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

8/6/2014 11:31:04 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Avira Scheduler service to connect.

8/6/2014 11:31:04 AM, Error: Service Control Manager [7000] - The Avira Scheduler service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Thank you for any help you can offer.

.

==== End Of File ===========================

RKreport_SCN_08062014_132848.log

malware.txt

deeprybka · August 6, 2014

Hi & :welcome:
My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully. :excl:

My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Step 1

Please run a FRST scan. This will help us diagnose your problem.

Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

Start FRST with administator privileges.
Make sure the option Addition.txt is checked and press the Scan button.
When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
Please copy and paste these logs in your next reply.

mom2mny · August 6, 2014

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 05-08-2014

Ran by Lisa (administrator) on LAPTOP on 06-08-2014 14:02:20

Running from C:\Users\Lisa\Downloads

Platform: Windows 8 (X64) OS Language: English (United States)

Internet Explorer Version 10

Boot Mode: Normal

The only official download link for FRST:

Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/

Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/

Download link from any site other than Bleeping Computer is unpermitted or outdated.

See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

(Atheros Commnucations) C:\Windows\System32\AdminService.exe

(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe

(Coupons.com Inc.) C:\Program Files (x86)\Coupons\CouponPrinterService.exe

() C:\Program Files (x86)\Canon\IJPLM\ijplmsvc.exe

(Microsoft Corporation) C:\Windows\System32\dasHost.exe

(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe

(Yahoo! Inc.) C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

(Microsoft Corporation) C:\Windows\System32\dllhost.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

(Intel Corporation) C:\Windows\System32\igfxtray.exe

(Intel Corporation) C:\Windows\System32\hkcmd.exe

(Intel Corporation) C:\Windows\System32\igfxpers.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE

(CANON INC.) C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Avira Operations GmbH & Co. KG) C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe

(Avira Operations GmbH & Co. KG) C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Microsoft Corporation) C:\Windows\splwow64.exe

(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE

(Google Inc.) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

(Malwarebytes Corporation) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM-x32\...\Run: [iAStorIcon] => C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe [285240 2012-11-19] (Intel Corporation)

HKLM-x32\...\Run: [CanonQuickMenu] => C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE [1279120 2012-09-27] (CANON INC.)

HKLM-x32\...\Run: [iJNetworkScannerSelectorEX] => C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe [452272 2012-08-31] (CANON INC.)

HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-12-21] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [43848 2014-02-12] (Apple Inc.)

HKLM-x32\...\Run: [avgnt] => C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe [689744 2014-02-25] (Avira Operations GmbH & Co. KG)

HKLM-x32\...\Run: [Avira Systray] => C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe [182352 2014-05-05] (Avira Operations GmbH & Co. KG)

HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2014-01-17] (Apple Inc.)

HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-05-26] (Apple Inc.)

Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)

HKU\S-1-5-21-3011618588-1290325941-1597316452-1001\...\Run: [GoogleChromeAutoLaunch_A963AF10D41C891DDF74F25191F896A3] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [859976 2014-03-14] (Google Inc.)

AppInit_DLLs: C:\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC64Loader.dll => C:\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC64Loader.dll File Not Found

AppInit_DLLs: C:\Program Files => C:\Program Files [0 2014-05-30] ()

AppInit_DLLs-x32: C:\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32Loader.dll => "C:\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32Loader.dll" File Not Found

AppInit_DLLs-x32: c:\program files => c:\program files [0 2014-05-30] ()

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

ProxyEnable: Internet Explorer proxy is enabled.

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://t.msn.com/

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 0xB657043B0FB0CE01

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-US,en;q=0.5

URLSearchHook: HKCU - YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn3\yt.dll (Yahoo! Inc.)

SearchScopes: HKCU - {59947972-4999-49F1-8C01-57891CB54BBB} URL = http://search.yahoo.com/search?p={searchTerms}&ei=UTF-8&fr=w3i&type=W3i_DS,136,0_0,Search,20140312,20028,0,25,0

BHO-x32: &Yahoo! Toolbar Helper -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn3\yt.dll (Yahoo! Inc.)

BHO-x32: Canon Easy-WebPrint EX BHO -> {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} -> C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll (CANON INC.)

Toolbar: HKLM-x32 - Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll (CANON INC.)

Toolbar: HKLM-x32 - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn3\yt.dll (Yahoo! Inc.)

DPF: HKLM-x32 {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - No File

Handler-x32: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\BelarcAdvisor\System\BAVoilaX.dll (Belarc, Inc.)

Tcpip\Parameters: [DhcpNameServer] 208.95.136.4 208.95.136.5

FireFox:

========

FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()

FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=2.1.42 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)

FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)

FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)

FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)

FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF HKCU\...\Firefox\Extensions: [{1eb48c91-d398-4bf3-baa1-7741b65432c3}] - C:\Program Files (x86)\PassShow-soft\157.xpi

Chrome:

=======

CHR NewTab: "chrome-extension://kamaleideepgjgcjbjhamhchimbdfkmi/spent.html"

CHR DefaultSearchKeyword: askws

CHR DefaultSearchProvider: Ask.com

CHR DefaultSearchURL: http://search.tb.ask.com/search/GGmain.jhtml?searchfor={searchTerms}&st=kwd&ptb=69757399-5659-44B8-8C8A-5C5343264771&n=780bfd1b&ind=2014051611&p2=^AW6^xdm003^YYA^us&si=CJCJ3pj-sb4CFahaMgodd1oAUg

CHR DefaultNewTabURL:

CHR Extension: (Google Wallet) - C:\Users\Lisa\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-02-05]

CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S2 AntiVirSchedulerService; C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe [440400 2014-02-25] (Avira Operations GmbH & Co. KG)

S2 AntiVirService; C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe [440400 2014-02-25] (Avira Operations GmbH & Co. KG)

S4 AntiVirWebService; C:\Program Files (x86)\Avira\AntiVir Desktop\avwebg7.exe [1017424 2014-02-25] (Avira Operations GmbH & Co. KG)

R2 AtherosSvc; C:\Windows\system32\AdminService.exe [208384 2012-08-29] (Atheros Commnucations)

S2 Avira.OE.ServiceHost; C:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exe [124496 2014-05-05] (Avira Operations GmbH & Co. KG)

R2 CouponPrinterService; C:\Program Files (x86)\Coupons\CouponPrinterService.exe [177648 2014-03-28] (Coupons.com Inc.)

R2 IJPLMSVC; C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE [140456 2012-03-28] ()

R2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [165760 2012-07-17] (Intel Corporation)

S3 WinDefend; C:\Program Files\Windows Defender\MsMpEng.exe [16056 2014-03-29] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

R2 avgntflt; C:\Windows\System32\DRIVERS\avgntflt.sys [108440 2014-02-25] (Avira Operations GmbH & Co. KG)

R1 avipbb; C:\Windows\system32\DRIVERS\avipbb.sys [131576 2014-02-25] (Avira Operations GmbH & Co. KG)

R1 avkmgr; C:\Windows\system32\DRIVERS\avkmgr.sys [28600 2014-02-25] (Avira Operations GmbH & Co. KG)

R3 BthLEEnum; C:\Windows\system32\DRIVERS\BthLEEnum.sys [202752 2012-07-25] (Microsoft Corporation)

R3 MBAMSwissArmy; C:\Windows\system32\drivers\MBAMSwissArmy.sys [122584 2014-08-06] (Malwarebytes Corporation)

R2 SAWFP; C:\Windows\system32\Drivers\SAWFP64.sys [41768 2014-03-18] (SecureAssist)

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-08-06 14:02 - 2014-08-06 14:02 - 00011504 _____ () C:\Users\Lisa\Downloads\FRST.txt

2014-08-06 14:02 - 2014-08-06 14:02 - 00000000 ____D () C:\FRST

2014-08-06 14:01 - 2014-08-06 14:01 - 02094080 _____ (Farbar) C:\Users\Lisa\Downloads\FRST64.exe

2014-08-06 13:45 - 2014-08-06 13:45 - 00007392 _____ () C:\Users\Lisa\Desktop\malware.txt

2014-08-06 13:21 - 2014-08-06 13:21 - 00030312 _____ () C:\Windows\system32\Drivers\TrueSight.sys

2014-08-06 13:20 - 2014-08-06 13:21 - 00000000 ____D () C:\ProgramData\RogueKiller

2014-08-06 13:20 - 2014-08-06 13:20 - 05379160 _____ () C:\Users\Lisa\Downloads\RogueKillerX64.exe

2014-08-06 11:39 - 2014-08-06 11:39 - 00011570 _____ () C:\Users\Lisa\Documents\dds2.txt

2014-08-06 11:38 - 2014-08-06 11:38 - 00003761 _____ () C:\Users\Lisa\Documents\dds.txt

2014-08-06 11:37 - 2014-08-06 11:37 - 00011570 _____ () C:\Users\Lisa\Desktop\dds.txt

2014-08-06 11:37 - 2014-08-06 11:37 - 00003761 _____ () C:\Users\Lisa\Desktop\attach.txt

2014-08-06 11:36 - 2014-08-06 11:37 - 00688992 ____R (Swearware) C:\Users\Lisa\Downloads\dds.scr

2014-08-05 12:52 - 2014-08-06 11:30 - 00156428 _____ () C:\Windows\PFRO.log

2014-07-24 11:51 - 2014-08-06 14:00 - 01202133 _____ () C:\Windows\WindowsUpdate.log

2014-07-24 11:18 - 2014-07-24 11:18 - 00072748 _____ () C:\Users\Lisa\Documents\cc_20140724_111827.reg

2014-07-24 10:39 - 2014-07-24 10:39 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner

2014-07-22 12:34 - 2014-07-22 12:34 - 00281088 _____ () C:\Windows\system32\FNTCACHE.DAT

2014-07-22 11:50 - 2014-08-06 13:44 - 00122584 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys

2014-07-22 11:49 - 2014-07-22 11:49 - 00001132 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2014-07-22 11:49 - 2014-07-22 11:49 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware

2014-07-22 11:49 - 2014-07-22 11:49 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware

2014-07-22 11:49 - 2014-05-12 07:26 - 00091352 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbamchameleon.sys

2014-07-22 11:49 - 2014-05-12 07:26 - 00064216 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mwac.sys

2014-07-22 11:49 - 2014-05-12 07:25 - 00025816 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\mbam.sys

2014-07-13 09:26 - 2014-06-26 16:53 - 00703968 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe

2014-07-13 09:26 - 2014-06-26 16:53 - 00105440 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

2014-07-13 09:20 - 2014-07-13 09:20 - 00000000 ___SD () C:\Windows\system32\CompatTel

2014-07-10 00:22 - 2014-06-17 19:27 - 01440256 _____ (Microsoft Corporation) C:\Windows\SysWOW64\osk.exe

2014-07-10 00:22 - 2014-06-17 19:24 - 01557504 _____ (Microsoft Corporation) C:\Windows\system32\osk.exe

2014-07-10 00:22 - 2014-06-11 00:18 - 04038144 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys

2014-07-10 00:22 - 2014-06-02 18:33 - 00265216 _____ (Microsoft Corporation) C:\Windows\system32\InkEd.dll

2014-07-10 00:22 - 2014-05-29 19:31 - 00452608 _____ (Microsoft Corporation) C:\Windows\SysWOW64\SHCore.dll

2014-07-10 00:22 - 2014-05-29 19:03 - 00588288 _____ (Microsoft Corporation) C:\Windows\system32\SHCore.dll

2014-07-10 00:22 - 2014-05-29 19:02 - 01281536 _____ (Microsoft Corporation) C:\Windows\system32\lsasrv.dll

2014-07-10 00:22 - 2014-05-29 19:02 - 00439808 _____ (Microsoft Corporation) C:\Windows\system32\lsm.dll

2014-07-10 00:21 - 2014-06-30 18:42 - 00702464 _____ (Microsoft Corporation) C:\Windows\system32\aepdu.dll

2014-07-10 00:21 - 2014-06-30 18:42 - 00394240 _____ (Microsoft Corporation) C:\Windows\system32\devinv.dll

2014-07-10 00:21 - 2014-06-30 18:42 - 00087552 _____ (Microsoft Corporation) C:\Windows\system32\aepic.dll

2014-07-10 00:21 - 2014-06-27 23:35 - 00556544 _____ (Microsoft Corporation) C:\Windows\system32\aeinv.dll

2014-07-10 00:21 - 2014-06-18 22:12 - 02239488 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll

2014-07-10 00:21 - 2014-06-18 22:12 - 01366528 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll

2014-07-10 00:21 - 2014-06-18 22:12 - 00915968 _____ (Microsoft Corporation) C:\Windows\system32\uxtheme.dll

2014-07-10 00:21 - 2014-06-18 22:12 - 00053760 _____ (Microsoft Corporation) C:\Windows\system32\UXInit.dll

2014-07-10 00:21 - 2014-06-18 22:12 - 00051712 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe

2014-07-10 00:21 - 2014-06-18 22:11 - 19277312 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll

2014-07-10 00:21 - 2014-06-18 22:11 - 00197120 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll

2014-07-10 00:21 - 2014-06-18 22:11 - 00097792 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 15369728 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 03959296 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 02650624 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00855552 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00603136 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00452096 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00281600 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00255488 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00136704 _____ (Microsoft Corporation) C:\Windows\system32\iesysprep.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00067072 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00053760 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll

2014-07-10 00:21 - 2014-06-18 22:10 - 00039936 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll

2014-07-10 00:21 - 2014-06-18 22:09 - 01508864 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl

2014-07-10 00:21 - 2014-06-18 20:53 - 14368768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll

2014-07-10 00:21 - 2014-06-18 20:53 - 01766400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll

2014-07-10 00:21 - 2014-06-18 20:53 - 01141760 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll

2014-07-10 00:21 - 2014-06-18 20:53 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll

2014-07-10 00:21 - 2014-06-18 20:53 - 00163840 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll

2014-07-10 00:21 - 2014-06-18 20:53 - 00080896 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll

2014-07-10 00:21 - 2014-06-18 20:53 - 00044032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\UXInit.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 13732352 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 02863616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 02051072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 01440768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl

2014-07-10 00:21 - 2014-06-18 20:52 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00357888 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00226816 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00226816 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00039936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll

2014-07-10 00:21 - 2014-06-18 20:52 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll

2014-07-10 00:21 - 2014-06-18 20:33 - 02706432 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb

2014-07-10 00:21 - 2014-06-18 20:30 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb

2014-07-10 00:21 - 2014-06-18 18:05 - 00534528 _____ (Microsoft Corporation) C:\Windows\SysWOW64\uxtheme.dll

2014-07-10 00:21 - 2014-06-06 10:06 - 00596480 _____ (Microsoft Corporation) C:\Windows\system32\qedit.dll

2014-07-10 00:21 - 2014-06-06 06:17 - 00497152 _____ (Microsoft Corporation) C:\Windows\SysWOW64\qedit.dll

2014-07-10 00:21 - 2014-05-29 18:24 - 00576512 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\afd.sys

2014-07-10 00:21 - 2014-05-03 02:34 - 06974808 _____ (Microsoft Corporation) C:\Windows\system32\ntoskrnl.exe

2014-07-10 00:21 - 2014-05-03 02:33 - 01824808 _____ (Microsoft Corporation) C:\Windows\system32\ntdll.dll

2014-07-10 00:21 - 2014-05-03 00:51 - 01408976 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntdll.dll

2014-07-10 00:21 - 2014-05-01 18:37 - 01023488 _____ (Microsoft Corporation) C:\Windows\system32\localspl.dll

2014-07-10 00:21 - 2014-04-29 18:32 - 00126464 _____ (Microsoft Corporation) C:\Windows\system32\Robocopy.exe

2014-07-10 00:21 - 2014-04-29 18:32 - 00106496 _____ (Microsoft Corporation) C:\Windows\SysWOW64\Robocopy.exe

2014-07-10 00:21 - 2014-04-23 19:51 - 00566784 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WSShared.dll

2014-07-10 00:21 - 2014-04-23 19:51 - 00124928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\Windows.ApplicationModel.Store.TestingFramework.dll

2014-07-10 00:21 - 2014-04-23 19:38 - 00693760 _____ (Microsoft Corporation) C:\Windows\system32\WSShared.dll

2014-07-10 00:21 - 2014-04-23 19:38 - 00163840 _____ (Microsoft Corporation) C:\Windows\system32\Windows.ApplicationModel.Store.TestingFramework.dll

2014-07-10 00:21 - 2014-02-08 00:34 - 00071168 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\hdaudbus.sys

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-08-06 14:02 - 2014-08-06 14:02 - 00011504 _____ () C:\Users\Lisa\Downloads\FRST.txt

2014-08-06 14:02 - 2014-08-06 14:02 - 00000000 ____D () C:\FRST

2014-08-06 14:01 - 2014-08-06 14:01 - 02094080 _____ (Farbar) C:\Users\Lisa\Downloads\FRST64.exe

2014-08-06 14:00 - 2014-07-24 11:51 - 01202133 _____ () C:\Windows\WindowsUpdate.log

2014-08-06 14:00 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\system32\sru

2014-08-06 13:57 - 2014-02-05 12:32 - 00000908 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2014-08-06 13:45 - 2014-08-06 13:45 - 00007392 _____ () C:\Users\Lisa\Desktop\malware.txt

2014-08-06 13:44 - 2014-07-22 11:50 - 00122584 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys

2014-08-06 13:35 - 2014-07-03 19:25 - 01218048 ___SH () C:\Users\Lisa\Downloads\Thumbs.db

2014-08-06 13:21 - 2014-08-06 13:21 - 00030312 _____ () C:\Windows\system32\Drivers\TrueSight.sys

2014-08-06 13:21 - 2014-08-06 13:20 - 00000000 ____D () C:\ProgramData\RogueKiller

2014-08-06 13:20 - 2014-08-06 13:20 - 05379160 _____ () C:\Users\Lisa\Downloads\RogueKillerX64.exe

2014-08-06 11:39 - 2014-08-06 11:39 - 00011570 _____ () C:\Users\Lisa\Documents\dds2.txt

2014-08-06 11:38 - 2014-08-06 11:38 - 00003761 _____ () C:\Users\Lisa\Documents\dds.txt

2014-08-06 11:37 - 2014-08-06 11:37 - 00011570 _____ () C:\Users\Lisa\Desktop\dds.txt

2014-08-06 11:37 - 2014-08-06 11:37 - 00003761 _____ () C:\Users\Lisa\Desktop\attach.txt

2014-08-06 11:37 - 2014-08-06 11:36 - 00688992 ____R (Swearware) C:\Users\Lisa\Downloads\dds.scr

2014-08-06 11:36 - 2012-07-26 03:28 - 00805186 _____ () C:\Windows\system32\PerfStringBackup.INI

2014-08-06 11:35 - 2014-02-05 12:32 - 00000904 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2014-08-06 11:34 - 2014-03-18 12:34 - 00000396 _____ () C:\Windows\Tasks\PassShow_wd.job

2014-08-06 11:30 - 2014-08-05 12:52 - 00156428 _____ () C:\Windows\PFRO.log

2014-08-06 11:30 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\PolicyDefinitions

2014-08-06 11:30 - 2012-07-26 03:22 - 00000006 ____H () C:\Windows\Tasks\SA.DAT

2014-08-06 11:30 - 2012-07-26 01:26 - 00262144 ___SH () C:\Windows\system32\config\BBI

2014-08-06 10:43 - 2013-09-12 19:39 - 00000000 ____D () C:\ProgramData\CanonIJPLM

2014-08-05 12:52 - 2012-07-26 03:52 - 00000000 ____D () C:\Windows\ShellNew

2014-07-28 11:59 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\AUInstallAgent

2014-07-24 11:18 - 2014-07-24 11:18 - 00072748 _____ () C:\Users\Lisa\Documents\cc_20140724_111827.reg

2014-07-24 10:46 - 2014-04-15 14:04 - 00000000 ____D () C:\Users\Lisa\AppData\Local\CrashDumps

2014-07-24 10:39 - 2014-07-24 10:39 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner

2014-07-24 10:39 - 2013-11-30 11:23 - 00000828 _____ () C:\Users\Public\Desktop\CCleaner.lnk

2014-07-24 10:39 - 2013-11-30 11:23 - 00000000 ____D () C:\Program Files\CCleaner

2014-07-22 13:21 - 2013-09-12 19:28 - 00003600 _____ () C:\Windows\System32\Tasks\Optimize Start Menu Cache Files-S-1-5-21-3011618588-1290325941-1597316452-1001

2014-07-22 12:34 - 2014-07-22 12:34 - 00281088 _____ () C:\Windows\system32\FNTCACHE.DAT

2014-07-22 12:34 - 2012-07-26 03:20 - 00000000 ____D () C:\Windows\Setup

2014-07-22 11:50 - 2014-03-18 22:12 - 00000000 ____D () C:\Users\Lisa\AppData\Roaming\Malwarebytes

2014-07-22 11:49 - 2014-07-22 11:49 - 00001132 _____ () C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2014-07-22 11:49 - 2014-07-22 11:49 - 00000000 ____D () C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware

2014-07-22 11:49 - 2014-07-22 11:49 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes Anti-Malware

2014-07-22 11:49 - 2014-03-18 22:12 - 00000000 ____D () C:\ProgramData\Malwarebytes

2014-07-22 11:49 - 2014-03-18 22:12 - 00000000 ____D () C:\Program Files (x86)\Malwarebytes' Anti-Malware

2014-07-13 09:57 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\rescache

2014-07-13 09:20 - 2014-07-13 09:20 - 00000000 ___SD () C:\Windows\system32\CompatTel

2014-07-13 09:20 - 2012-07-26 04:12 - 00000000 ___RD () C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessibility

2014-07-13 09:19 - 2012-07-26 04:12 - 00000000 ____D () C:\Windows\WinStore

2014-07-13 09:19 - 2012-07-26 03:52 - 00000000 ____D () C:\Program Files\Windows Journal

2014-07-10 03:06 - 2012-07-26 03:59 - 00000000 ____D () C:\Windows\CbsTemp

2014-07-10 03:05 - 2013-09-13 19:42 - 00000000 ____D () C:\Windows\system32\MRT

2014-07-10 03:04 - 2013-09-13 19:42 - 96441528 _____ (Microsoft Corporation) C:\Windows\system32\MRT.exe

2014-07-10 03:04 - 2012-07-26 01:26 - 00262144 ___SH () C:\Windows\system32\config\ELAM

Some content of TEMP:

====================

C:\Users\Lisa\AppData\Local\Temp\ct_2001.exe

==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed

C:\Windows\System32\wininit.exe => File is digitally signed

C:\Windows\explorer.exe => File is digitally signed

C:\Windows\SysWOW64\explorer.exe => File is digitally signed

C:\Windows\System32\svchost.exe => File is digitally signed

C:\Windows\SysWOW64\svchost.exe => File is digitally signed

C:\Windows\System32\services.exe => File is digitally signed

C:\Windows\System32\User32.dll => File is digitally signed

C:\Windows\SysWOW64\User32.dll => File is digitally signed

C:\Windows\System32\userinit.exe => File is digitally signed

C:\Windows\SysWOW64\userinit.exe => File is digitally signed

C:\Windows\System32\rpcss.dll => File is digitally signed

C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-07-27 20:59

==================== End Of Log ============================

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 05-08-2014

Ran by Lisa at 2014-08-06 14:03:06

Running from C:\Users\Lisa\Downloads

Boot Mode: Normal

==========================================================

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Avira Desktop (Disabled - Up to date) {4D041356-F94D-285F-8768-AAE50FA36859}

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

AS: Avira Desktop (Disabled - Up to date) {F665F2B2-DF77-27D1-BDD8-9197742422E4}

AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)

Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)

Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)

Avira (HKLM-x32\...\{3361e961-9e49-487c-b1ac-9255348ccbaf}) (Version: 1.1.12.20002 - Avira Operations GmbH & Co. KG)

Avira (x32 Version: 1.1.12.20002 - Avira Operations GmbH & Co. KG) Hidden

Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.3.350 - Avira)

Belarc Advisor 8.3 (HKLM-x32\...\Belarc Advisor) (Version: 8.3.2.0 - Belarc Inc.)

Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)

Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.3.5.0 - Canon Inc.)

Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: - Canon Inc.)

Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.2.0 - Canon Inc.)

Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: - Canon Inc.)

Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 4.0.0 - Canon Inc.)

Canon MX920 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX920_series) (Version: 1.00 - Canon Inc.)

Canon MX920 series On-screen Manual (HKLM-x32\...\Canon MX920 series On-screen Manual) (Version: 7.6.0 - Canon Inc.)

Canon MX920 series User Registration (HKLM-x32\...\Canon MX920 series User Registration) (Version: - ‭Canon Inc.)

Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)

Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.1.0 - Canon Inc.)

Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version: 1.3.0 - Canon Inc.)

CCleaner (HKLM\...\CCleaner) (Version: 4.15 - Piriform)

Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.8) (Version: 5.0.0.8 - Coupons.com Incorporated)

Expert PDF 7 Reader (HKLM-x32\...\{FC279721-37A6-4777-AFD8-7A56681EBA14}) (Version: 7.0.1370.0 - Avanquest software)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 33.0.1750.154 - Google Inc.)

Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden

Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)

Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2849 - Intel Corporation)

Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.0.1013 - Intel Corporation)

Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden

iTunes (HKLM\...\{5A68A656-979F-4168-8795-E2E368AA4DC2}) (Version: 11.2.2.3 - Apple Inc.)

Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)

Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64) (Version: 1.0.0.0 - Microsoft Corporation) Hidden

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)

Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

==================== Restore Points =========================

19-07-2014 14:51:51 Windows Update

23-07-2014 15:52:50 Windows Update

28-07-2014 07:00:01 Windows Update

01-08-2014 02:33:50 Windows Update

04-08-2014 14:00:09 Windows Update

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2012-07-26 01:26 - 2012-07-26 01:26 - 00000824 ____A C:\Windows\system32\Drivers\etc\hosts

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {1AAFF332-5C62-4558-9991-DAA649C4C9C5} - System32\Tasks\Microsoft\Windows\Sysmain\WsSwapAssessmentTask => Rundll32.exe sysmain.dll,PfSvWsSwapAssessmentTask

Task: {23A5D8BE-9196-40EB-BD89-794398B2B073} - System32\Tasks\Microsoft\Windows\WS\WSRefreshBannedAppsListTask => Rundll32.exe WSClient.dll,RefreshBannedAppsList

Task: {2667703B-8018-48F3-8D7F-B6BE79AFEEB2} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-02-05] (Google Inc.)

Task: {65F20D54-998A-459A-995D-0FD302F0EB53} - System32\Tasks\Microsoft\Windows\Setup\Pre-staged GDR Notification => C:\Windows\system32\NotificationUI.exe [2014-04-19] (Microsoft Corporation)

Task: {670CC746-D9D8-4042-8103-46AB11B19C83} - System32\Tasks\SaveDailyDeals\Updater\SaveDailyDeals updater => C:\Program Files (x86)\SaveDailyDeals Updater\updater.exe [2014-06-11] ()

Task: {850577D1-449C-418D-9FBC-E52CCCF6F51D} - System32\Tasks\CCleanerSkipUAC => C:\Program Files\CCleaner\CCleaner.exe [2014-06-24] (Piriform Ltd)

Task: {8CEC22F5-F58F-4B6A-8B9F-6C42B924FBF3} - System32\Tasks\Microsoft\Windows\RemovalTools\MRT_HB => C:\Windows\system32\MRT.exe [2014-07-10] (Microsoft Corporation)

Task: {A63E52E6-2E21-4F9E-A3DA-2BD639AA3A5F} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2014-02-05] (Google Inc.)

Task: {A72208BF-7A49-4FB8-B684-252375F3443A} - System32\Tasks\Microsoft\Windows\WS\License Validation => Rundll32.exe WSClient.dll,WSpTLR licensing

Task: {C6A88F2D-53D2-4805-9D69-443738A1847C} - System32\Tasks\Microsoft\Windows\ApplicationData\CleanupTemporaryState => Rundll32.exe Windows.Storage.ApplicationData.dll,CleanupTemporaryState

Task: {DA1F4078-E078-4D27-8BF3-6D54C21DF5F8} - \PassShow_wd No Task File <==== ATTENTION

Task: {EBF06DEC-4228-4813-AC0C-62821AE4E330} - System32\Tasks\Microsoft\Windows\Application Experience\StartupAppTask => Rundll32.exe Startupscan.dll,SusRunTask

Task: {F3D8FDE9-2B82-40A0-BEB9-6A5D8E094C0F} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)

Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

Task: C:\Windows\Tasks\PassShow_wd.job => C:\Program Files (x86)\PassShow-soft\PassShow_wd.exe <==== ATTENTION

==================== Loaded Modules (whitelisted) =============

2013-09-12 19:44 - 2012-03-28 08:49 - 00140456 _____ () C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE

2012-10-06 00:12 - 2012-10-06 00:12 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll

2014-02-12 20:58 - 2014-02-12 20:58 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll

2014-02-12 20:58 - 2014-02-12 20:58 - 01044808 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll

2014-02-14 04:06 - 2014-02-14 04:06 - 00017920 _____ () C:\Windows\assembly\NativeImages_v4.0.30319_32\PSIClient\5baeeabc4ba71e8eeb8ccc7162c475b2\PSIClient.ni.dll

2013-06-19 11:54 - 2012-06-25 01:11 - 01198912 _____ () C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\ACE.dll

2014-03-18 13:58 - 2014-03-14 20:50 - 00051016 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\chrome_elf.dll

2014-03-18 13:58 - 2014-03-14 20:50 - 00716616 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\libglesv2.dll

2014-03-18 13:58 - 2014-03-14 20:50 - 00100168 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\libegl.dll

2014-03-18 13:58 - 2014-03-14 20:50 - 04061000 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\pdf.dll

2014-03-18 13:58 - 2014-03-14 20:50 - 00394568 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\ppGoogleNaClPluginChrome.dll

2014-03-18 13:58 - 2014-03-14 20:50 - 01647432 _____ () C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\ffmpegsumo.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)

==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\SAWFP => ""="Driver"

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\SecureAssist => ""="service"

==================== EXE Association (whitelisted) =============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)

==================== MSCONFIG/TASK MANAGER disabled items =========

(Currently there is no automatic fix for this section.)

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:

==================

Error: (08/06/2014 01:39:24 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: The program mbam.exe version 1.0.0.532 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: cc4

Start Time: 01cfb19d4a5f780b

Termination Time: 4

Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Report Id: 9711c11a-1d90-11e4-be9b-a4173193d084

Faulting package full name:

Faulting package-relative application ID:

Error: (08/06/2014 11:40:22 AM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 1188

Error: (08/06/2014 11:40:22 AM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 1188

Error: (08/06/2014 11:40:22 AM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/06/2014 11:31:55 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: Avira.OE.ServiceHost.exe, version: 1.1.12.20002, time stamp: 0x53674d9b

Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6

Exception code: 0xe0434352

Fault offset: 0x00010f22

Faulting process id: 0xbb4

Faulting application start time: 0xAvira.OE.ServiceHost.exe0

Faulting application path: Avira.OE.ServiceHost.exe1

Faulting module path: Avira.OE.ServiceHost.exe2

Report Id: Avira.OE.ServiceHost.exe3

Faulting package full name: Avira.OE.ServiceHost.exe4

Faulting package-relative application ID: Avira.OE.ServiceHost.exe5

Error: (08/06/2014 11:31:55 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: Avira.OE.ServiceHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ArgumentException

Stack:

at Avira.OE.ServiceHost.ServiceModelListStorage.GetServiceModel(System.String, System.String)

at Avira.OE.ServiceHost.ServicesListManager.CheckBundledProductsConfiguration()

at Avira.OE.ServiceHost.AvServiceHost.Initialize(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/06/2014 11:31:43 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: Avira.OE.ServiceHost.exe, version: 1.1.12.20002, time stamp: 0x53674d9b

Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6

Exception code: 0xe0434352

Fault offset: 0x00010f22

Faulting process id: 0xaec

Faulting application start time: 0xAvira.OE.ServiceHost.exe0

Faulting application path: Avira.OE.ServiceHost.exe1

Faulting module path: Avira.OE.ServiceHost.exe2

Report Id: Avira.OE.ServiceHost.exe3

Faulting package full name: Avira.OE.ServiceHost.exe4

Faulting package-relative application ID: Avira.OE.ServiceHost.exe5

Error: (08/06/2014 11:31:43 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: Avira.OE.ServiceHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ArgumentException

Stack:

at Avira.OE.ServiceHost.ServiceModelListStorage.GetServiceModel(System.String, System.String)

at Avira.OE.ServiceHost.ServicesListManager.CheckBundledProductsConfiguration()

at Avira.OE.ServiceHost.AvServiceHost.Initialize(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/06/2014 11:31:22 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Faulting application name: Avira.OE.ServiceHost.exe, version: 1.1.12.20002, time stamp: 0x53674d9b

Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d2be6

Exception code: 0xe0434352

Fault offset: 0x00010f22

Faulting process id: 0x750

Faulting application start time: 0xAvira.OE.ServiceHost.exe0

Faulting application path: Avira.OE.ServiceHost.exe1

Faulting module path: Avira.OE.ServiceHost.exe2

Report Id: Avira.OE.ServiceHost.exe3

Faulting package full name: Avira.OE.ServiceHost.exe4

Faulting package-relative application ID: Avira.OE.ServiceHost.exe5

Error: (08/06/2014 11:31:22 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: Avira.OE.ServiceHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ArgumentException

Stack:

at Avira.OE.ServiceHost.ServiceModelListStorage.GetServiceModel(System.String, System.String)

at Avira.OE.ServiceHost.ServicesListManager.CheckBundledProductsConfiguration()

at Avira.OE.ServiceHost.AvServiceHost.Initialize(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

System errors:

=============

Error: (08/06/2014 11:31:55 AM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The Avira Service Host service terminated unexpectedly. It has done this 3 time(s).

Error: (08/06/2014 11:31:43 AM) (Source: Service Control Manager) (EventID: 7031) (User: )

Description: The Avira Service Host service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (08/06/2014 11:31:31 AM) (Source: Service Control Manager) (EventID: 7031) (User: )

Description: The Avira Service Host service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (08/06/2014 11:31:19 AM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Avira Real-Time Protection service failed to start due to the following error:

%%1053

Error: (08/06/2014 11:31:19 AM) (Source: Service Control Manager) (EventID: 7009) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Avira Real-Time Protection service to connect.

Error: (08/06/2014 11:31:04 AM) (Source: Service Control Manager) (EventID: 7000) (User: )

Description: The Avira Scheduler service failed to start due to the following error:

%%1053

Error: (08/06/2014 11:31:04 AM) (Source: Service Control Manager) (EventID: 7009) (User: )

Description: A timeout was reached (30000 milliseconds) while waiting for the Avira Scheduler service to connect.

Error: (08/06/2014 09:40:10 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.

Error: (08/05/2014 00:54:12 PM) (Source: Service Control Manager) (EventID: 7034) (User: )

Description: The Avira Service Host service terminated unexpectedly. It has done this 3 time(s).

Error: (08/05/2014 00:54:00 PM) (Source: Service Control Manager) (EventID: 7031) (User: )

Description: The Avira Service Host service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Microsoft Office Sessions:

=========================

Error: (08/06/2014 01:39:24 PM) (Source: Application Hang) (EventID: 1002) (User: )

Description: mbam.exe1.0.0.532cc401cfb19d4a5f780b4C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe9711c11a-1d90-11e4-be9b-a4173193d084

Error: (08/06/2014 11:40:22 AM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: m->NextScheduledSPRetry 1188

Error: (08/06/2014 11:40:22 AM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: m->NextScheduledEvent 1188

Error: (08/06/2014 11:40:22 AM) (Source: Bonjour Service) (EventID: 100) (User: )

Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/06/2014 11:31:55 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Avira.OE.ServiceHost.exe1.1.12.2000253674d9bKERNELBASE.dll6.2.9200.16864531d2be6e043435200010f22bb401cfb18b8cc43b09C:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exeC:\Windows\SYSTEM32\KERNELBASE.dllcb5835d1-1d7e-11e4-be9b-a4173193d084

Error: (08/06/2014 11:31:55 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: Avira.OE.ServiceHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ArgumentException

Stack:

at Avira.OE.ServiceHost.ServiceModelListStorage.GetServiceModel(System.String, System.String)

at Avira.OE.ServiceHost.ServicesListManager.CheckBundledProductsConfiguration()

at Avira.OE.ServiceHost.AvServiceHost.Initialize(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/06/2014 11:31:43 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Avira.OE.ServiceHost.exe1.1.12.2000253674d9bKERNELBASE.dll6.2.9200.16864531d2be6e043435200010f22aec01cfb18b858bc7a3C:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exeC:\Windows\SYSTEM32\KERNELBASE.dllc4299fc2-1d7e-11e4-be9b-a4173193d084

Error: (08/06/2014 11:31:43 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: Avira.OE.ServiceHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ArgumentException

Stack:

at Avira.OE.ServiceHost.ServiceModelListStorage.GetServiceModel(System.String, System.String)

at Avira.OE.ServiceHost.ServicesListManager.CheckBundledProductsConfiguration()

at Avira.OE.ServiceHost.AvServiceHost.Initialize(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

Error: (08/06/2014 11:31:22 AM) (Source: Application Error) (EventID: 1000) (User: )

Description: Avira.OE.ServiceHost.exe1.1.12.2000253674d9bKERNELBASE.dll6.2.9200.16864531d2be6e043435200010f2275001cfb18b78bf6eccC:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exeC:\Windows\SYSTEM32\KERNELBASE.dllb80d3baf-1d7e-11e4-be9b-a4173193d084

Error: (08/06/2014 11:31:22 AM) (Source: .NET Runtime) (EventID: 1026) (User: )

Description: Application: Avira.OE.ServiceHost.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ArgumentException

Stack:

at Avira.OE.ServiceHost.ServiceModelListStorage.GetServiceModel(System.String, System.String)

at Avira.OE.ServiceHost.ServicesListManager.CheckBundledProductsConfiguration()

at Avira.OE.ServiceHost.AvServiceHost.Initialize(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

==================== Memory info ===========================

Percentage of memory in use: 51%

Total physical RAM: 3965.27 MB

Available physical RAM: 1937.11 MB

Total Pagefile: 16253.27 MB

Available Pagefile: 14755.75 MB

Total Virtual: 8192 MB

Available Virtual: 8191.78 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:465.25 GB) (Free:426.94 GB) NTFS

==================== MBR & Partition Table ==================

========================================================

Disk: 0 (Size: 466 GB) (Disk ID: 0F67BBC1)

Partition: GPT Partition Type.

==================== End Of Log ============================

deeprybka · August 6, 2014

Hi,

Step 1

Please click the Chrome menu on the browser toolbar.
Select Settings.
Click Show advanced settings and find the "Reset browser settings” section.
Click Reset browser settings.
In the dialog that appears, click Reset.

Step 2

Scan with Malwarebytes Antimalware

Please update the database by clicking on the "Update Now" button.
Following the update and click "Settings" and go to "Detection and Protection"
Make sure "Scan for Rootkits" is checked.
Click on Dashboard, then click on Scan Now to start the scan.
(If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)
A window with an option to view the detailed log will appear. Click on "View Detailed Log".
After viewing the results, please click on the "Copy to Clipboard" button and then OK.
Return to our forum. Paste your log into your next reply.

Step 3

Please download AdwCleaner (by Xplode) and save it to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select "Run As Administrator"
Click on the Scan button.
After the scan has finished, click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.

Step 4

Start FRST with administator privileges.

Press the Scan button.
When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.
Please copy and paste the log in your next reply.

mom2mny · August 6, 2014

Malwarebytes Anti-Malware

www.malwarebytes.org

Scan Date: 8/6/2014

Scan Time: 2:38:17 PM

Logfile: mal.txt

Administrator: Yes

Version: 2.00.2.1012

Malware Database: v2014.08.06.07

Rootkit Database: v2014.08.04.01

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled

OS: Windows 8

CPU: x64

File System: NTFS

User: Lisa

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 283687

Time Elapsed: 9 min, 27 sec

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Enabled

PUM: Enabled

Processes: 0

(No malicious items detected)

Modules: 0

(No malicious items detected)

Registry Keys: 6

PUP.Optional.SaveDailyDeals, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{E16E8A02-5F7D-407E-B1DB-23A301DB5580}, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{E16E8A02-5F7D-407E-B1DB-23A301DB5580}, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{E16E8A02-5F7D-407E-B1DB-23A301DB5580}, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, HKLM\SOFTWARE\CLASSES\CLSID\{E16E8A02-5F7D-407E-B1DB-23A301DB5580}, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, HKLM\SOFTWARE\CLASSES\CLSID\{E16E8A02-5F7D-407E-B1DB-23A301DB5580}\INPROCSERVER32, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\SaveDailyDeals, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

Registry Values: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Folders: 1

PUP.Optional.SaveDailyDeals, C:\PROGRAM FILES (X86)\SAVEDAILYDEALS, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

Files: 4

PUP.Optional.SaveDailyDeals, C:\Program Files (x86)\SaveDailyDeals\SAVEDAILYDEALS.DLL, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, C:\Program Files (x86)\SaveDailyDeals\SAVEDAILYDEALS_X64.DLL, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, C:\Program Files (x86)\SaveDailyDeals\resources.zip, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

PUP.Optional.SaveDailyDeals, C:\Program Files (x86)\SaveDailyDeals\uninstall000.exe, Quarantined, [cbcdfec4b4c7e551c134bb2fbf43d828],

Physical Sectors: 0

(No malicious items detected)

(end)

mom2mny · August 6, 2014

# AdwCleaner v3.302 - Report created 06/08/2014 at 15:25:43

# Updated 30/07/2014 by Xplode

# Operating System : Windows 8 (64 bits)

# Username : Lisa - LAPTOP

# Running from : C:\Users\Lisa\Downloads\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\003

Folder Deleted : C:\Users\Lisa\AppData\Local\visi_coupon

File Deleted : C:\Windows\SysWOW64\SecureAssist.ini

File Deleted : C:\Windows\SysWOW64\SecureAssistOff.ini

File Deleted : C:\Windows\System32\drivers\SAWFP64.sys

File Deleted : C:\Windows\System32\SecureAssist.ini

File Deleted : C:\Windows\System32\SecureAssistOff.ini

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}

Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}

Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}

Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - (x86)\SearchProtect\SearchProtect\bin\SPVC32Loader.dll

Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - (x86)\SearchProtect\SearchProtect\bin\SPVC64Loader.dll

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.17028

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\Lisa\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl

Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb

*************************

AdwCleaner[R0].txt - [3043 octets] - [06/08/2014 15:21:28]

AdwCleaner[s0].txt - [2973 octets] - [06/08/2014 15:25:43]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [3033 octets] ##########

deeprybka · August 6, 2014

Good job! And step 4 please...

mom2mny · August 6, 2014

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 05-08-2014

Ran by Lisa (administrator) on LAPTOP on 06-08-2014 15:39:21

Running from C:\Users\Lisa\Downloads

Platform: Windows 8 (X64) OS Language: English (United States)

Internet Explorer Version 10

Boot Mode: Normal

The only official download link for FRST:

Download link for 32-Bit version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/

Download link for 64-Bit Version: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/

Download link from any site other than Bleeping Computer is unpermitted or outdated.

See tutorial for FRST: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

(Atheros Commnucations) C:\Windows\System32\AdminService.exe

(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe

(Coupons.com Inc.) C:\Program Files (x86)\Coupons\CouponPrinterService.exe

() C:\Program Files (x86)\Canon\IJPLM\ijplmsvc.exe

(Microsoft Corporation) C:\Windows\System32\dasHost.exe

(Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe

(Yahoo! Inc.) C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

(Avira Operations GmbH & Co. KG) C:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exe

(Intel Corporation) C:\Windows\System32\igfxtray.exe

(Intel Corporation) C:\Windows\System32\hkcmd.exe

(Intel Corporation) C:\Windows\System32\igfxpers.exe

(Intel Corporation) C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe

(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE

(CANON INC.) C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX\CNMNSST.exe

(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Reader 11.0\Reader\reader_sl.exe

(Avira Operations GmbH & Co. KG) C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe

(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe

(Avira Operations GmbH & Co. KG) C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe

(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe

(Microsoft Corporation) C:\Windows\System32\dllhost.exe

(Microsoft Corporation) C:\Windows\System32\PrintIsolationHost.exe

(Microsoft Corporation) C:\Windows\splwow64.exe

(CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE

(Microsoft Corporation) C:\Windows\System32\SppExtComObj.Exe