Ozzy01
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Posts posted by Ozzy01
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i did everything in the instructions but nothing changed and now it wont update anymore ?Welcome to Malwarebytes!Please try the following to see if it helps:
Windows XP:
- Click on Start and select Control Panel
- Open Add/Remove Programs
- Uninstall Malwarebytes' Anti-Malware
- Restart your computer very important
- Download and run mbam-clean.exe from here
- NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
- It will ask to restart your computer, please allow it to do so very important
- After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
- Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
- Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
- Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
Windows Vista and Windows 7:
[*]Click on the Start button and select Control Panel
[*]Click on Programs and Features
[*]Uninstall Malwarebytes' Anti-Malware
[*]Restart your computer very important
[*]Download and run mbam-clean.exe from here
[*] NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
[*]It will ask to restart your computer, please allow it to do so very important
[*]After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
[*]Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
[*]Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
- Click on Start and select Control Panel
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when you open Malwarebytes, look in the quarenteen, were there items removed? Did you run a scan and did it find Malware or infections?
i did delete all infections and i already scanned it with malware, i it froze,to restore it before everything went to hell,i download i.e but it didnt change anything and everything is still missing X[
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i cant move any programs because the start tab is missing
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it wouldnt allow me to update the malware software i already rebooted it
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i logged on and they werent there anymore but i still can get on the internet with taskmanager
it wont finish
in Resolved Malware Removal Logs
Posted
ii followed everything the last post told me to do but most of the programs like dds wouldnt finish running the start tab and status bar is still missing, i have also tried to restore it before all went south but it never finished or shut down, plese any help would be greatly appreciated