KPG
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Posts posted by KPG
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Thank you! I've made it through all steps up to & including the scan, reporting no threats. Moving forward with the browsing history.
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Additionally, I was unable to run the support tool because I couldn't gt past the 'do you have an open ticket' window, since there isn't a ticket number. so, I skipped to Advanced to gather the logs.
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These are the images I captured while listening to the recorded warning.
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I received a dire warning, accompanied by a recording, on my laptop warning me not to turnoff my computer and to call a 'Windows" number to fix. How was this able to get through my Malwarebytes protection? It's impossible to call you, by the way, for a neophyte like myself. I was attempting to access a website called clockify.me (url screenshot attached).
Windows Defender Security System warning - how did it get through
in Resolved Malware Removal Logs
Posted
Maurice, thank you so much for your help and all of the instructions, which I've printed for future use. It's hard to imagine how a person would know to look for a forum like this if their screen is telling them that they can't use their computer. I did end up closing the browser when I had no luck contacting Malwarebytes through my phone web search and decided to try the icon on my laptop....which brought me here. I hope this experience helps others!