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Jason Todd, associate director, customer support, Zachary, a support agent, sent me an email a couple of days ago, to which I replied, supplying the verification information he requested to get my Lifetime Premium Malwarebytes account up and running on my new computer. My original ticket was submitted on 2/2/22 (15 days ago) and I still do not have my issue resolved. In the interim, my computer remains unprotected. Why isn't my issue resolved by Malwarebytes support as yet? I am highly disappointed that Malwarebytes lets its members languish without protection for such an unreasonable amount of time. I will be reassessing whether its worth maintaining my multiple subscription accounts with this company.

Thank you for your reply, but no luck as yet.

Thank you for your reply, but no luck as yet.

The automated reply I just received from Malwarebytes, advising me to use the Malwarebytes support tool, is not helpful. I need advanced technical support assistance!

I submitted a trouble ticket 13 days ago, on 2/2/22 (Ticket 3731871), but have not received a tech support reply. I own a lifetime Malwarebytes Premium license, with it's own ID number and Key. My computer died, so now I have a new computer. How do I initiate my lifetime Malwarebytes Premium license key on my new computer? I tried registering it in my Malwarebytes subscription account, but cannot do so because this account applies only to my paid Premium subscription. There is no way to set up an account for a Lifetime Premium membership, that I am aware of. Please help, thank you