[After 1.43 update can't start protection mode]

@C2c

As a sidenote, although quite important, you must make plans to get and apply Service Pack 4 from Microsoft.

The link is this one

http://www.microsoft.com/downloads/details...3d-4a97a25f41d9

You're a few years behind in getting that service pack.

Be aware that MS extended support for Win2000 ends on July 13, 2010.

As to your issues with version 1.43 of MBAM, if you're an MBAM customer, you need to contact the MBAM help desk at support@malwarebytes.org

Ok. Thanks very much Maurice

[After 1.43 update can't start protection mode]

@C2C

Please tell us your version of Windows. Win2000 or XP or Vista or Win 7 ?

Have you set MBAM to Start with Windows?

Have you checked the Services console to see that MBAMService is Started and set to Automatic startup?

1. Im using WinXP Pro 2000 SP2

2. MBAM is set to start with windows.... i still get this error

08:38:25 (null) ERROR WTSQueryUserToken failed with error code 1245

08:38:25 (null) MESSAGE Protection stopped

3. I don't know where to look for the service console and see the MBAMService. Could you give a step by step where to look for the service console is?

Thanks very much Maurice

[After 1.43 update can't start protection mode]

Please try the following if needed.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray and that you can run a quick scan and all is working as expected.

Hi,

I followed the above instruction after getting an error code 1073. After doing all what was instructed to the dot... i now get an error code 1245

Here is a copy of the log file

Ayen ERROR WTSQueryUserToken failed with error code 1245

Ayen MESSAGE Protection stopped

(null) ERROR WTSQueryUserToken failed with error code 1245

(null) MESSAGE Protection stopped

please help....thanks