meena
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Posts posted by meena
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I took all suggested actions with the exception of Firefox as I do not use that browser and don't want to download it.
Two questions:
1. Microsoft Update Health Tools (Microsoft Corporation) was installed close to the same time as Browser Assistant (Realistic Media, Inc.). Is this related to my actions of downloading the PCGameNerds free game emulator on 2/21/2021 and should I delete it?
2. PatchMyPC shows Malwarebytes Privacy VPN Tunnel Driver - 1.0.0.0 and Malwarebytes Privacy version 2.7.0.532 have an outdated version installed. I opened Malwarebytes Privacy and selected Check for updates. The result was: You have the latest version. Are these versions the latest?
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Would you take a look at the two text files mentioned earlier and tell me if I can just delete them? It does not look like they were part of this issue, they are related to Macrium Reflect Free Edition. I purchased this PC last spring and perhaps the technician used them when it was set up. The search result for Macrium in This PC is "No items match your search." There presence may simply be a janitorial issue.
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Attached please find the fixlog and the zip archive file.
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Beautiful! I see that you have removed Browser Assistant from my list of programs. I have a few more questions.
What is Microsoft Update Health Tools (Microsoft Corporation)? I see it was installed close to the same time as Browser Assistant (Realistic Media, Inc.). Is this related to my actions of downloading PCGameNerds free game emulator on 2/21/2021? Attached is a pdf showing programs.
When I look at the list of what is on my Windows (C:) drive I am wondering about the first four items: rescuepe.txt, Reflect_Install.txt, FRST file folder, and AdwCleaner file folder. Looks like FRST and AdwCleaner both have quarantine items. Will they require any actions? Attached is a pdf showing details to further explain my question.
Thank you for the time you have spent resolving my issues so far!!
Kathy
programs-20210226-0743.pdf This PC C drive-20210226-0834.pdf
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Oh!! Pardon my error. Attached is the new fixlog.txt.
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I think I took the correct actions. Please see attached files, FRST and Addition.
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Tomorrow is just fine. You have already been a huge encouragement. This seemed insurmountable until you began working with me. I appreciate your attention to my self-made problem.
Kathy
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Attached please find two fixlogs generated after running FRST64. I thought I moved the FIXLIST file to downloads but did not see it after the first run so I thought maybe I didn't move it correctly.
I made sure to move the FIXLIST file to downloads and ran FRST64 a second time. When I looked at downloads the FIXLIST file is no longer there and the original FIXLOG is no longer there, either. When I look at Control Panel\Programs\Programs and Features, I see that Browser Assistant is still there.
Attached are both FIXLOGs. I re-named them so they could be identified. Also I attached a file showing my programs
programs-20210225-0854.pdf Fixlog-first run on 20210225-1911.txt Fixlog-second run on 20210225-2027.txt
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When I took the initial actions, I didn’t know how to save Adware or Farbar Recovery Tool apps as advised; previous downloads automatically put a shortcut on my desktop. Are they automatically saved elsewhere on my computer or do I need to download Farbar Recovery Tool again to take this next action?
Kathy
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Before I take action, here are a couple things and two questions.
I made a long MS Word document of my actions as I tried to work through the issue myself in case I created some homegrown problems. I'll attach it as a pdf.
One of the actions on Feb 23 was to install and run Malwarebytes – it quarantined 2,187 items. I did not make a text file at the time and they are still in quarantine. I don't think I can save the results; I will copy some with the snipping tool and attach as a pdf so you can have a look. All the items begin with Trojan.BrowserAssistant.
Should I delete the quarantined items before proceeding?
Should I disable Window's Security Firewall and the Malwarebytes Privacy app?
Malwarebytes Partial Scan Results-20210223.pdf history of installing games on this PC.pdf
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Also, I did not disable Windows Security Protection. I think the only other protection I have on my PC is the Malwarebytes App. Also, the Farbar application added Securify for Chrome to my browser extensions. Content Verifier by Securify was previously there.
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Please find requested text files attached.
v/r,
Kathy
Malwarebytes Scan Results-20210224.txt AdwCleaner[C00]-20210224.txt AdwCleaner[S00]-20210224.txt Farbar Scan Results-FRST-20210224.txt Farbar Scan Results-Addition-20210224.txt
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Please help me uninstall Browser Assistant!!
I am trying to eliminate all the consequences of installing PCGameNerds free desktop game emulator on my PC which runs Windows 10. I think most of the chaos has been deleted/uninstalled. By the way, obviously I am not too computer savvy, otherwise I would never have installed this emulator. Anyway, one thing that I cannot seem to get rid of is Browser Assistant from Realistic Media, Inc. (aka AdwareMSIL/BrowserAssistant). I have followed some internet instructions which advised me to make sure the extension is not in my browsers and I have done this.
When I open the Control Panel/Programs/Programs and Features/Uninstall or Change a program, the uninstall command does not uninstall the program. I do not get an error message, it's just that the program does not get deleted. Any suggestions?
Kathy
please help me uninstall Browser Assistant (Realistic Media, Inc)
in Resolved Malware Removal Logs
Posted
Perfect. You have been incredibly helpful. I hope your team is able to automate removal with all the research you have been through with me!!
with much appreciation,
Kathy