CyrilSUPERIT
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Posts posted by CyrilSUPERIT
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Hi there,
on the 6th of August, when I did subscribe to 5 premium Seats for Malwarebyte Windows,
I accidentally typed in the wrong email address, the confirmation email + invoice + account activation have never been received.
I tried to reach out the support couple of times via the ticket system, but it's been now over 2 weeks without any update, and there is no phone number to call.
How can we reach out to Malwarebyte Support team to update this email address? I do have a picture of the Activation Key linked with the wrong email address during the subscription.
Thanks for your help
Premium Subscription made with wrong email address
in Malwarebytes for Windows Support Forum
Posted
Yes here it is: 3155197
Thanks!
Hey there,
as I mentioned the email written was wrong + even by creating a malwarebyte account with the right email address (which I did), I'm not allowed to add the license key I purchased as it says it is being used and activated already