KMWilber

Adding information: The IP address Malwarebytes reports it is blocking is 208.118.63.202

Over the past couple of days, going to the web based email, or trying to download mail into Outlook, for my email accounts hosted on HostBuddy has been blocked by Malwarebytes, complaining about possible Riskware. I've had to add exclusions for mail5008.site4now.net and mail5006.site4now.net (they use mail*.site4now.net, and the numbers can vary). HostBuddy assures me this a Malwarebytes fault, not a problem with their mail servers.

Well, I'm not Malwarebytes, so I don't owe you anything. I'm not sure why you want them to explain their internal processes and how the error got downloaded without testing. It did. That's pretty much all any software company will say to the public. I'm sure if you press you'll get a generic "so sorry, and we will review our processes and do better", which would still not answer your specific questions. If I'm wrong, and they want to give out details, great. It would be interesting to see.

If you read the thread, it's already been answered: It was bad data from Malwarebytes, fixed by updating to the corrected data. None of what was tagged with Pup.risktool.Callpay.lo was malware. If you had a clean scan before this false positive, you would have a clean scan again after updating to the corrected Malwarebytes data, without having removed anything.

OK, after it finally did update, the scan I ran showed No Malware Found, which is what I expected.

OK, now it shows as updated (wouldn't update until I canceled anther scan it was doing, finding all the apps again), and I'm running a scan again.

I restarted the phone, and still, MalwareByte's "Force update" reacts to the click, but does nothing. Last update time does not change.

Tapping on "Force Update" doesn't do anything. Now what?

I came here with the same problem. It's reported on 48 perfectly valid applications, when Malwarebytes ran completely clean the last scan.