Jump to content

bunnysMA92

Members
  • Posts

    3
  • Joined

  • Last visited

Posts posted by bunnysMA92

  1. Thank you. I will follow your prior recommendations. It will have to wait until tomorrow. though.
    Too late here for me to do it now, (& too tired from having to wrangle pets that are frightened by the early 4th of July revelers that are shooting off fireworks a day early, Boom, Bang, haha).
    Will let youknow how it all goes, then.
    I sincerely appreciate ALL your assistance in this matter, it means a lot!

  2. 3 hours ago, Malwarebytes said:

    ***This is an automated reply***

    Hi,

    Thanks for posting in the Malwarebytes 3 Help forum.

     

    If you are having technical issues with our Windows product, please do the following: 

      Hide contents

    If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

    NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    • Download Malwarebytes Support Tool
    • Once the file is downloaded, open your Downloads folder/location of the downloaded file
    • Double-click mb-support-X.X.X.XXXX.exe to run the program
      • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
    • Place a checkmark next to Accept License Agreement and click Next
    • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
    • Click the Advanced Options link

      welcome mbst.png
       
    • Click the Gather Logs button

      gatherlogs.png
       
    • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
    • Upon completion, click OK
    • A file named mbst-grab-results.zip will be saved to your Desktop
    • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

       notify me.jpeg  


      Click "Reveal Hidden Contents" below for details on how to attach a file:
       
        Hide contents

      To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

      mb_attach.jpg.220985d559e943927cbe3c078b
       

    One of our experts will be able to assist you shortly.

     

    If you are having licensing issues, please do the following: 

      Reveal hidden contents

    For any of these issues:

    • Renewals
    • Refunds (including double billing)
    • Cancellations
    • Update Billing Info
    • Multiple Transactions
    • Consumer Purchases
    • Transaction Receipt

    Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

    If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

     

    Thanks in advance for your patience.

    -The Malwarebytes Forum Team

     

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.