Yawnny

Well at least we both have the issue which hopefully brings in some more support. I agree that it's odd I can't even see in the log what the PUPs were so I can't try and remove the files myself unless I wrote down/took a picture of the file path. It's situations like this that makes fixing clients computers a much longer than process than is necessary. For all I know removing these PUPs WILL solve the issue for the client but now I have to scan again and monitor much closer to see what's happening as soon as the scan is finished. More of a nuisance than anything.

Hello, I ran a virus scan on an external device last night. The scan was still running on the file system as I went to bed and noticed it had detected 42 PUPs up to that point. When I woke up this morning the 'Scan Complete' window was up saying no threats detected but didn't mention anything about the PUPs. I was hoping I would get the opportunity to delete the PUPs as I noticed 'AssistMonitor.dll' was detected in addition to a handful of other DLLs and EXEs that I want removed. This scan took over 4 hours to complete. I'm really hoping I don't have to stay by my computer to wait for the window to come up asking me to delete the PUPs. Is there any way to confirm if it deleted the PUPs or is there another log to see PUPs that were deleted? I noticed the scan log doesn't mention anything about the PUPs either.. it just says there were 0 threats detected. All help is appreciated. Thank you