[MALWAREBYTES APPCRASH]

hi,

 

thanks for your reply.

 

as i had mentioned earlier in my thread, that i had uninstalled mbam , and it was excatly as per the link provided in your point no.1 ( are you suggesting , to uninstall and then reinstall mbam again?)

 

further, i have already attached the files requested by you. ( or do you want me to reinstall mbam, and then provide you with the 3 files?)

 

furthermore, did to analyze the files already provided , and if yes, can you please share your findings with me ?

 

thanking you in advace for your assistance.

 

regards 

[MALWAREBYTES APPCRASH]

i am still waiting for a response.

 

can anyone , please assist me , to resolve this issue.

 

assistance in this regards shall be appreciated.

[MALWAREBYTES APPCRASH]

Hi, 

 

thanks for your reply..

 

today again mbam stopped working . the error report is as under :

 

Description

Faulting Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 2.3.55.0

Application Timestamp: 557a2a02

Fault Module Name: mbamcore.dll

Fault Module Version: 1.3.11.0

Fault Module Timestamp: 5581fc8f

Exception Code: c0000005

Exception Offset: 000bc58f

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 16393

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

Extra information about the problem

Bucket ID: 36127631

 

the two requested logs  FRST.txt and Addition.txt  are attached with the reply.

 

regards

 

FRST.txt

Addition.txt

[MALWAREBYTES APPCRASH]

HI,

 

I am using lenovo thinkpad with win 7 pro x 64 bit. Malwarebytes v 2.1.8.1057 is been installed on my system.

 

Besides, using Mbam , i have Avast free antivirus also installed on my system.( the exclusion list had been populated in both the programs , as per the suggestion of the support staff ).

 

Now,  a couple of days back, when i tried to update mbam, by accessing it through the system tray- right clicking the blue mbam icon , subsequently an error was registered in the windows reliability monitor, the snap shot is as under :

 

problem : stopped working

 

Description

Faulting Application Path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 2.3.55.0

Application Timestamp: 557a2a02

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18869

Fault Module Timestamp: 55636317

Exception Code: c0000005

Exception Offset: 0002e3fe

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 16393

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

Extra information about the problem

Bucket ID: 31638556

 

 

there is another instance of an error , concerned with mbam, which is as under :

 

problem : stopped working

 

Description

Faulting application name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02

Faulting module name: mbam.exe, version: 2.3.55.0, time stamp: 0x557a2a02

Exception code: 0xc0000005

Fault offset: 0x001de590

Faulting process id: 0x4d8

Faulting application start time: 0x01d0acbe35993efe

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe

Report Id: 01241fe9-18b2-11e5-9892-5cc5d4e2b700

 

I have scaned the system with windows defender , microsoft malacious removal tool , avast and mbam - the system is clean as per the scan results and as such i am not facing any problem, it's just that the crashing of mbam.

 

further, as a workaround , i had uninstalled mbam- using mbam clean tool and thereafter installed it fresh.

 

the checkresults.txt is also attached, in case if that hepls in resolving the issue.

 

 

assistance with this regards shall be appreciated.

 

 

CheckResults.txt