[I would like my money back]

Omg, why isn't there an edit option?

[I would like my money back]

I really do empathize.  From your point of view "cheaters" are getting a free ride.  While my politics about piracy are different, you're reaction is fair.

 

If you accept that, can you perhaps consider what other course you might have to rectifying the situation?  As pointed out there's a ongoing effort to clean up the database of valid licenses.  A case by case basis right from the start might simply be logistically impossible or take too much up in resources to be infeasible.

 

Do keep in mind that the company didn't expect this growth and the initial business model of one time payments for what is essentially a service may not be able to sustain such an operation.  Now that they are in the position to address the issue, this was probably deemed the best solution going forward.

 

A parallel you might be familiar with already in real life are amnesty periods offered to illegal immigrants.  Now usually this is still a contentious decision but the truth is, its necessary to solve an otherwise intractable situation.  The amnesty actually helps people who got their status the "right" way.

 

Again I understand your frustration.  As for myself, many years ago, I used the free version, then got a pirated copy then a lifetime license.  I'm more than happy to support malware in their endeavour.

[Database Failing to Update]

Thanks for all the assistance, seems like the issue has been resolved.  I am curious where the conflict in the route lay?

[Database Failing to Update]

Unfortunately the update to 2.1.8.1057 did not work for me.  Database Version reports as v2015.06.03.03

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Windows\system32>tracert data-cdn.mbamupdates.com

 

Tracing route to cds.m8z7c2j5.hwcdn.net [69.16.175.42]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2     *        *        *     Request timed out.

  3     8 ms     7 ms     7 ms  10.170.156.46

  4    10 ms    18 ms    15 ms  10.170.156.46

  5     8 ms     9 ms     7 ms  10.10.11.254

  6    77 ms    28 ms    44 ms  ia-piex-gw02-fe5-1-0.vtl.net [216.113.14.174]

  7    34 ms    31 ms    32 ms  216.113.126.33

  8    76 ms    78 ms    77 ms  216.113.126.238

  9    24 ms    25 ms    25 ms  ae16.r2.ch.hwng.net [209.197.0.101]

 10    26 ms    27 ms    27 ms  209.197.20.10

 11    32 ms    31 ms    27 ms  tlb.hwcdn.net [69.16.175.42]

 

Trace complete.

 

C:\Windows\system32>

[Database Failing to Update]

Yeah I was starting to get suspicious that it didn't have anything to do on my end.    I know its the prudent thing and I'm probably not that much more sophisticated than the average user but man oh man - I hate anti-virus software (until one is as light as notepad)

[Database Failing to Update]

Yes I am in Canada.

[Database Failing to Update]

Yes sorry, meant to add that. No edit button   and there post lockout timer.

[Database Failing to Update]

Sorry about the delay daledoc, I appreciate the attention.  I was going to wait but I went ahead and threw up Comodo Anti-Virus, initial scans show I'm clean.

 

Running the ping to data-cdn.mbamupdate.com

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Windows\system32>ping data-cdn.mbamupdates.com

 

Pinging cds.m8z7c2j5.hwcdn.net [69.16.175.42] with 32 bytes of data:

Reply from 69.16.175.42: bytes=32 time=27ms TTL=59

Reply from 69.16.175.42: bytes=32 time=206ms TTL=59

Reply from 69.16.175.42: bytes=32 time=56ms TTL=59

Reply from 69.16.175.42: bytes=32 time=27ms TTL=59

 

Ping statistics for 69.16.175.42:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 27ms, Maximum = 206ms, Average = 79ms

 

C:\Windows\system32>

 

 

 

[Database Failing to Update]

Tried the links on my mac as well, pages won't load there either.  Not sure if that's on my end or your's.  I will follow the uninstall instructions as soon as that can be resolved.

[Database Failing to Update]

The system updates are largely because I'm coming off a new Windows 7 install.  Maybe I'm mistaken but sometimes the updates fail when it tries to apply 100+ updates at a time - I didn't notice anything particularly egregious.

 

The other event logs errors are usually forced from Windows Task Manager.

 

Hmm, really odd, I can't access any of the links you've posted so far.

 

http://downloads.malwarebytes.org/file/mbam_clean- link to get  mbam-clean.exe from pinned thread won't load

 

http://downloads.malwarebytes.org/file/mbam_check- that won't load either.

 

This problem is restricted only to trying to get files from malwarebytes.  Any other page loads fine on my browsers.

[Database Failing to Update]

Sorry, I should add, system clock is fine and otherwise my internet connection seems okay.  Can browse, stream, connect to game servers, etc.

[Database Failing to Update]

Thanks for your response.

 

About 3 minutes after clicking update now I get the message "unable to access update server".

 

1.  Is a complete uninstall necessary so soon?  I just downloaded the exe today from the site and made the install today.

 

 

2.  Interestingly http://downloads.malwarebytes.org/file/mbam_checkfails to load in Chrome, Firefox, or IE.  However, I was able to attach the logs from Farbar.

Addition.txt

FRST.txt

[Database Failing to Update]

Just downloaded the installer and I am running Malwarebytes Anti-Malware 2.1.6.1022 with database version at v2015.03.09.05.

 

Clearly the database is out of date, repeated clicks to update now have produced no results.

 

Licensed user.  Any ideas?