[PUP.Optional.SuperOptimizer]

Hi, 

This is Mike and I will be helping out

To better assist you with this issue, can you email our Business Support Team at corporate-support@malwarebytes.com. 

This will open a ticket for you, and we can then gather some logs from the machines that are reporting this issue and help you remove it.

Thanks!

[Backdoor.Agent.MSIL]

Hi, 

This is Mike and I will be helping out

To better assist you with this issue, can you email our Business Support Team at corporate-support@malwarebytes.com. 

This will open a ticket for you, and we can then gather some logs from the machines that are reporting this issue and help you remove it.

Thanks!

[Help needed to identify the issue.]

Hi, 

This is Mike and I will be helping out.

DDOS attacks can be mitigated with efforts by your ISP/Network Provider/CDN. Looking into Cloud Hosting could be on option. I would speak to your ISP/Network Provider or CDN (Content Delivery Network) if you employ one, about their options on mitigating these types of attacks.

Thanks!

[Malwarebytes Corporate version installation msi]

Hi, 

This is Mike and I will be helping out.

 

The 1.80.2.1012 download is part of the latest End Point Security Package that can be found here:

https://downloads.malwarebytes.org/file/mbes_for_business

In the Unmanaged Folder -> Windows Folder, you will find the MSI and EXE packages for Anti-Malware and Anti-Exploit.

Hope this clears it up for you.

Thanks!

[Scan failed: A connection attempt failed because --- Client Push Install]

Hi, 

 

Thanks for the update and glad it is working well for you now.

[Scan failed: A connection attempt failed because --- Client Push Install]

Hi, 

This is Mike from the Business Team, If you are still seeing this issue please open a ticket with us here:

https://www.malwarebytes.com/support/business/#techhelp

Please include any errors, screenshots or logs that you have. As stated above, one cause we have found may be the latest  KB 3161949  Windows Update that hardened NetBios, so if the clients are on a different subnet, they will not be seen. 

Thanks again and have a good weekend.

[Malware Endpoint Protection Note removing PUM]

Hi, 

This is Mike from the Business Team, can you please open a ticket with us here:

 

https://www.malwarebytes.com/support/business/#techhelp

 

Please include the PUM listings that you are seeing. Thanks, and have a great weekend!

[Unable to proceed with Managment Console installation due to SQL error]

Hi, 

This is Mike and I will be helping out.

Can you please open a support ticket for Business Support by emailing corporate-support@malwarebytes.com if you have not already.

We can then research the issue and continue out communications through there.

[Licensing issue with Console update 1.7]

Hi, 

 

This is Mike from Business Support, can you open a ticket with us by emailing corporate-support@malwarebytes.com. Please include the License information you are attempting to activate and we can go ahead and take a look at what may be happening here.

 

Thanks!

 

Mike C