[MBAM stopped working]

Hello and Welcome to Malwarebytes

Let's try this first....

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thank You,

Firefox

 

 

Thank you.

 

The clean tool seems to have worked so far - I've rebooted windows and it started up with the PC so it appears the problem has been solved.

 

I take it the clean up tool does a better job than uninstalling from add/remove programs so i 'll remember to give the clean tool a go if i ever have any problems in the future.

 

Thanks

[MBAM stopped working]

Also this is a clean copy of Windows 10 - no upgrade process involved. 

[MBAM stopped working]

Hi All,

 

My MalwareBytes Premium has stopped working.

 

I'm running Windows 10 Pro 64bit

 

Here is the log from eventvwr: 

Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56bFaulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1eException code: 0x40000015Fault offset: 0x0008d6fdFaulting process ID: 0x2e2cFaulting application start time: 0x01d117ce74a16f04Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeFaulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllReport ID: b77e0d7e-67a0-4e1c-bbdd-857a11641423Faulting package full name: Faulting package-relative application ID: 

I noticed that this product stopped working after i installed the Hyper-V feature on my computer ( but this may perhaps be a red herring ) 

 

Any help to get the program back up and running will be greatly appreciated. 

 

Thanks

 

[MBAM Not starting up with windows]

Hello and

 

Please restart your computer and then do the following.

 

• Please uninstall your current version of MBAM and reinstall the latest version. MBAM Clean Removal Process 2x
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

 

 

 

 

Thanks,

I've ran the removal tool and reinstalled. I'll keep you updated.

[MBAM Not starting up with windows]

Sorry I forgot to mention it is the premium version of MBAM I am using.

[MBAM Not starting up with windows]

Hi All,

 

I'm currently running Windows 8 Pro (Fully Updated)

MBAM is no longer starting with

 

There is two logs from eventvwr:

 

Faulting application name: mbamscheduler.exe, version: 3.0.2.0, time stamp: 0x5339cec3

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process ID: 0x674

Faulting application start time: 0x01cfc35ce4e854eb

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll

Report ID: 2b9016e7-2f50-11e4-be72-6c626de6a3bb

Faulting package full name: 

Faulting package-relative application ID: 

 

 

Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363

Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363

Exception code: 0x40000015

Fault offset: 0x0007da8a

Faulting process ID: 0x334

Faulting application start time: 0x01cfc35cee0267ae

Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe

Report ID: 4a09d670-2f50-11e4-be72-6c626de6a3bb

Faulting package full name: 

Faulting package-relative application ID: 

 

Please can someone assist with this

 

Thanks.