Kristy

Results of screen317's Security Check version 0.99.70 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 10 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Microsoft Security Essentials Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.75.0.1300 Java 6 Update 29 Java 7 Update 25 Adobe Reader XI ````````Process Check: objlist.exe by Laurent```````` Microsoft Security Essentials MSMpEng.exe Microsoft Security Essentials msseces.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 2% ````````````````````End of Log`````````````````````` AdwCleanerS1.txt

I've attached the log. AdwCleanerR1.txt

I think every thing is working well now. Some updates that failed to update Friday, did update today. The one that did fail today was an update to Windows Defender. I'm guessing because I have Security Essentials, Windows Defender is turned off and won't update. Does that sound like a possible reason? If I turn off Security Essentials and try to turn on Windows Defender, I still get an access denied error. number 0x80070005. I'm not sure if that is normal. But everything else is working really well. Let me know what you think. If you think that it's ok, I would like to uninstall the special programs like roguekiller and farbar. Thank you again for your help. Kristy

k thanks for your help. let me know if you can help more tomorrow or monday. i'll need to come back to my office. Thanks again. Kristy

My home computer is clean and has no problems. I was only comparing it with my work pc. my work pc had the rootkit.zero access sometimes i can't login to malware bytes because it's super glitchy and won't load the page. also the windows update won't install.

I meant not installing updates* Do you know why it might not be installing updates?

Sorry, I should have been more clear. I know you can't have two at the same time. but my clean pc's message is different. i've attached the two. And my other pc still won't install windows updates. Do you know why it might now being installing updates?

ok windows update is not installing the updates yet and windows defender is saying access denied. windows firewall is working. and no rundll error.

Yes the rundll error message is gone! Thanks. Is the malware really gone? because now my firewall won't open.

Fixlog.txt

Addition.txtFRST.txt

Malwarebytes Anti Malware 812pm.txt

PC restored. rundll error is back. checked the device manager and there is no triangle by that device.

ComboFix didn't create a restore point. The last restore point is Malware bytes Anti-Rootkit Restore Point at 5:04. Want me to restore to then?