[**Trojan.Downloader.ED**]

We have 2 machines now that will not boot to Safe Mode or Normal mode Both are Win7 Pro 64 Bit On-board Intel Graphics cards The error is "cryptui.dll is missing" Thanks for any help. Hoping to avoid having to reload the OS from scratch and re-install all apps

More specifically the error is with LoginUI.exe "the system cannot start because cryptui.dll is missing...."

[**Trojan.Downloader.ED**]

Hi tnijem We need specifics for each computer as each one is different. As an IT Service provider I assume you have access to multiple other machines where you can obtain all DLL files needed from another working machine and set, reset file permissions etc. Please provide specific details on a computer that you're currently working on and we'll do our best to get it fixed up for you. Please start off by letting us know the following. 1. What OS are you running? XP, Vista, Windows 7, Windows 8 2. 32-Bit or 64-Bit? 3. What specific errors are you getting? 4. Can you login in Normal Mode? 5. Can you login in Safe Mode? 6. Do you know what video card you have? Thanks

We have 2 machines now that will not boot to Safe Mode or Normal mode

Both are Win7 Pro 64 Bit

On-board Intel Graphics cards

The error is "cryptui.dll is missing"

Thanks for any help. Hoping to avoid having to reload the OS from scratch and re-install all apps

[**Trojan.Downloader.ED**]

I am a small IT services provider and I have put my faith in MBAM for several years. About 20 of my customer's computers were affected by this false positive problem. We have fixed the ones we can using your tool and or system restore. We still have 6 PC's that have some combination of DLL problems. As others have stated, we see the following DLL errors when different applications try to launch. comctl32.dll "missing" (The files is in place in c:\windows\system32 and gdiplus.dll "missing".

We can boot these machines to the desktop and launch many applications(IE, explorer.exe etc). Other apps crash(win word.exe, excel.exe).

i have tried registering the dll's manually and it fails.

I think we will have to completely re-install the OS and apps/data on these machines.

I feel partially responsible for this problem because I suggested and install your product so I am doing these fixes at my cost and I am losing money on other legitimate projects because we don't have time to work on other customer's problems right now. We are a small 3-man shop.

If you guys can figure this DLL problem out you would be heroes! I am willing to help in any way possible. Phone calls, remote screen share etc.

I know you are swamped and I know this was a mistake and I know you want to make it right.

Please help!

Thanks!