mariewt

wow, you have an extremely helpful blog going. I will do my best to educate myself accordingly lots to learn!!! good place to bookmark, certainly. thanks

I have enabled the windows firewall - it seems happy now and I am also happy to go with firefox for the foreseeable future. the "safer" part in particular I find attractive based upon my activities recently! so, perhaps it will be more than a few days/hours before I am back again - one can always hope. Again I am ever grateful to you for your expert help. would you like a present from Sweden ?

interesting! Flash installed fine in firefox, and seems to be working from there. Also the e-id has decided to work from firefox without any further actions on my part ie I had not added the plug in yet. (I have now) for IE, I cleaned cache and cookies and restored it. still won't download flash right, nor can i remove the live essentials....But if verything seems to work via firefox that is ok anyway. One last (?) question - my windows security alerts seem to think I don't have a firewall, doesn't Avira do that?

well, firefox is a lovely program. avira downloaded nicely now, and seems to be working. however the tax site won't let me in again. is there a setting in the program I can change to make it let the e-id thru?

for some reason all but live essentials removed nicely. it refuses to be removed. doesn't sya anything, just when I click on the change/remove button it doesn't do anything. is there another way to remove it other than the change/add programs thing? Went into another user and downloaded avira again, and it is doing the same thing. will try downloading firefox and going via it instead. re the flash, I have been on that site and followed the instructions (again, it is the same one I have been on before. up till it refers to the download SbublnACL from Microsoft to fix permission issues... at the moment the link doesn't work, but it was the one I remember that had dire references to the risk of having you hard disk wiped out or something similiar, so I hadn't wanted to go to that extreme. altho it may be necessary. Will try firefox now. assume I should download it from the mozilla.com site...

in the change programs I can't find anything called windows live toolbar- there is a windows live essentials, windows live login assistant, windows live sync, and windows live update tool. is it in the live essentials, so I should remove it?

and this is the same error that flash has had before

avira doesn't seem to think it is an exe file - it says it is simply avira_antivir_personal_en it is 28,6 MB (30

yes, that is where I was, and it downloads fine, but when I ask it to run it goes to the "what do you want to open it with?" window instead of just going into an install process which was what I would expect. also tried to install flash again, but it is still giving me the same error message as before, and none of the trouble shooting there has worked before, altho it might work now that f-secure is not on. will work on that after I get the avira working I guess.... I don't have any other third party tools as far as I know, and it has never worked on this particular pc. there is a lot of trouble shooting things on the adobe site, and I have tried all of them I think other than one that specifically says you have to be sure and back up everything in case you have to reformat your hard drive after, and I found that one too scary to try before i had backed up all my pictures properly....

avira_antivir_personal_en is what the download says it is....

I downloaded avira from the link on this site, but can't get it to install. the install guide is in flash and for some reason flash won't install on this pc. Have been trying various trouble shooting on that for quite some time, with no success. is there a non- flash install guide for avira? when I click on the icon from the download it wants to know what program to open it with, and I don't know.... should I be doing something else with it to make it install?

back again... removed the virus program, rebooted and it seems fine again, other than not having a virus program. this is the hijack log.. what do you think? maybe the best thing now is to download Avira - does it play nicely with e-ids? Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 19:05:03, on 2009-04-30 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16827) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe C:\Program Files\SmartTrust\SmartTrust Personal\Csp\SmartCertmover.exe C:\Program Files\Personal\bin\Personal.exe C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe C:\Program Files\OpenOffice.org 2.4\program\soffice.exe C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN C:\WINDOWS\system32\nvsvc32.exe C:\WINDOWS\system32\PnkBstrA.exe C:\WINDOWS\system32\PnkBstrB.exe C:\WINDOWS\system32\RioMSC.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\WINDOWS\system32\Smartscaps.exe C:\Program Files\Telia\Supportassistent\bin\sprtsvc.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Skype\Plugin Manager\skypePM.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\internet explorer\iexplore.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\SoftwareDistribution\Download\c2605fe2baba03346e8868859fbe2ead\update\update.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://se.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?p=%s R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.euro.dell.com/countries/se/sve/gen/default.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O1 - Hosts: y modified by Norman Malware Cleaner O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: Windows Live inloggningshj

ok, I will try that instead then. I guess i go into safe mode and uninstall F-secure from there, reboot and see what happens. If everything works then I will know it was that. if it doesn't I will try unchecking the windows start up for malwarebytes. either way I can do the hijack this log afterwards and post it with an update as to the results.

ok, i will do that as soon as I get home and update the log. Then we can see what I need to do next, maybe I can disable f-secure while I do my taxes and then delete the bank programs? or get something else instead of f-secure.....which evidently has issues or I wouldn't be here to start with.... although I suppose nothing is perfect...

The E-id was a program to run the drive routines etc, but after the reboot that it required, it was working for awhile without issue. It started after the next reboot when the swedish tax site didn't accept my e-id- So it may well be connected and be a compatability with that program. Happy to remove it after I do my taxes.... but Re unchecking the start on windows, that sounds wise, but if it won't let me click on the icons I can't do that.... if I start it in safe mode instead, might that work?