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Hello and welcome. Please follow these guidelines while we work on your PC:

  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.

icon11.gif Download GMER Rootkit Scanner from here to your desktop.

  • Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
    GMER_thumb.jpg
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)

    [*] Then click the Scan button & wait for it to finish.

    [*] Once done click on the [save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.

    [*]Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

If you have trouble running GEMR:

  • Make sure that your security software is disabled
  • Uncheck the box next to "Files" this time also
  • If you still can't run it, try in the Safe Mode

Please include the following in your next post:

  • GMER log

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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