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WinXP Home & "Privacy Protection" Virus

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My sister-in-law, I'll call her Deb called and asked me to take a look at her PC, it was "acting funny" she could not get IE or Outlook to work. When I got there it was discovered that this has been going on for over a week.

She could not stop this software from scanning and finding viruses. "Privacy Protection" was running her computer. Went to MalwareBytes to see how to handle it. Well, I thought it would be easy to follow their instructions but evidently "PP" has been updated and MalwareBytes has not. As soon as MB starts up even after renaming it to "Explorer" it gets shut down and blocked from being accessed again until uninstalled and reinstalled to a different location.

I do not have a Windows XP Home install CD to attempt a "Repair", I am actively looking for one but not with much confidence that it will help.

This one is beating me and I don't like it.

I have made a boot CD with AVG and scanned the HDD removing most of the virus, but there remains a 'Trojan' somewhere that keeps adding a service that I cannot stop or prevent. It's name consists of 234987.459265.exe or similar as it changes on each boot. I see it in Task Manager but can not stop it or prevent it from starting.

I have tried "autoruns", "ccleaner", "spybot s&d" two different utilities for "killing" processes. It always seems to be one step ahead of me.

Any ideas are welcome.

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You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support


  • As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.
  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
    NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.
    Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.


If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADD REPLY" Add-Reply.png button instead of other ones when you start replying. :)

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