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Elderly Neighbor's Laptop Feeling Under the Weather


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Glad I could help you. Good luck to both of you! :)

Last steps from me:

Step 1

Go to Start => Run... and copy & paste next command in the field:

ComboFix /uninstall

Then hit Enter button.

This procedure will do the following:

  • Uninstall ComboFix
  • Delete its related folders and files
  • Reset your clock settings
  • Hide file extensions
  • Hide the system/hidden files
  • Resets System Restore again

Note: Make sure there's a space between ComboFix and /uninstall

Step 2

Please uninstall ESET Online Scanner.

Step 3

Please manually delete DDS, SystemLook, AVG Remover and AppRemover.

Step 4

Here are some tips to prevent future malware problems:

You need to ensure that you have the latest versions of: Adobe Reader and Java. Before you download and install the latest versions is important to uninstall them, so for this purpose: Click Start => Control Panel => Add or Remove Programs highlight them and click on Remove button. Next, click on each of the programs to download it:

Slowly and carefully install applications and then restart your computer.

Some quick tips:

  1. Alternative browser - Due to the large market share of Internet Explorer, it is a top target of the writers of malware, so we recommend using an alternative browser. There are many better alternatives to Internet Explorer regarding security, features and speed such as:

[*]Program updates - Updating the software is really important for the productivity, but also for their security. Here is an application that will help in checking the new versions and updates for your programs. It is called FileHippo Update Checker and you can download it from here.

[*]Clear old system restore points - Once your system is infected as a result there will be infected restore points that need to be cleaned.

  1. Open Start => All Programs => Accessories => System tools => Disk Cleanup.
  2. In the Drop down box that appears select your main drive e.g. C:\
  3. Click OK.
  4. The System will do some calculation and display a dialogue box with TABS.
  5. Select the More Options tab.
  6. At the bottom will be a system restore box with a CLEANUP button. Click on it.
  7. Accept the Warning and select OK again, the program will close and you are done.

[*]Create a new system restore point - Now that everything is fine, it is necessary to create a new restore point to restore your system to an earlier stage in case you get a problem. Do the following:

  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
  2. In the System Restore dialog box, click Create a restore point, and then click Next.
  3. Type a description for your restore point, such as "After Cleanup", then click Create.

Safe surfing! ;)

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Glad we could help. :)

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