Jump to content

Malwarebytes won't update


Recommended Posts

Hi, all,

I was trying to update Malwarebytes, but it keeps freezing as it tries to connect to the server. I tried to do a manual update, but I don't think it worked. I ran a quick scan, but nothing turned up, so I'm not sure what the problem is.

Attached are some test results, which I hope may help.

If you need any other info, please ask, and I'll try to provide it.

Thanks in advance!

Attach.txt

DDS.txt

Link to post
Share on other sites

Welcome to the forums SJ3 :)

Have you set the exclusions in Avira?

Set Exclusions for Malwarebytes' Anti-Malware in Avira on 32 bit Windows Versions:

  1. Open Avira and click on Local Protection on the left
  2. Click on Realtime Protection
  3. Click on Configuration on the upper right
  4. Click the checkbox next to Expert mode on the upper left so that it is checked
  5. Under Guard, click the + next to Scan to expand the list
  6. Click on Exceptions
  7. Under Processes to be omitted by the Guard click the ... button next to the blank white box
  8. In the browse window that opens, navigate to C:\Program Files\Malwarebytes' Anti-Malware
  9. Double-click on mbam.exe then click the Add button
  10. Repeat steps 7-9 for the following files:
    • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

[*]Click on Apply

[*]Close Avira's window

Set Exclusions for Malwarebytes' Anti-Malware in Avira on 64 bit Windows Versions:

  1. Open Avira and click on Local Protection on the left
  2. Click on Realtime Protection
  3. Click on Configuration on the upper right
  4. Click the checkbox next to Expert mode on the upper left so that it is checked
  5. Under Guard, click the + next to Scan to expand the list
  6. Click on Exceptions
  7. Under Processes to be omitted by the Guard click the ... button next to the blank white box
  8. In the browse window that opens, navigate to C:\Program Files (x86)\Malwarebytes' Anti-Malware
  9. Double-click on mbam.exe then click the Add button
  10. Repeat steps 7-9 for the following files:
    • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

[*]Click on Apply

[*]Close Avira's window

Set Exclusions for Avira in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on Avira and click OK
  • Close Malwarebytes' Anti-Malware

Please post back how it goes, thank you.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.