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Welcome to the forums MilkMan :)

Have you set the proper exclusions in your antivirus? The FAQ might be helpful: http://forums.malwarebytes.org/index.php?showtopic=10138

If you have set the exclusions and it's still not working, please try the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Let us know how it goes, thank you.

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Setting Exclusions for Malwarebytes' Anti-Malware in BitDefender 2011 Products:


  1. Open BitDefender
  2. Click Options and select Expert View
  3. Click on Antivirus on the left, then click on the Exclusions
  4. Click the checkbox next to Exclusions are disabled so that it says Exclusions are enabled
  5. Click the + on the upper right to add a new exclusion
  6. Ensure Exclude by file/folder path is set, then click Next
  7. Click Browse
  8. Click the + next to My Computer or Computer
  9. Click the + next to C:
  10. Click the + next to Program Files Note: In 64 bit Windows versions this will be C:\Program Files (x86)
  11. Click once on Malwarebytes' Anti-Malware and click on OK
  12. Repeat steps 5-9 and then click the + next to Windows
  13. Click the + next to System32
  14. Click the + next to drivers
  15. Click once on mbam.sys and click on OK
  16. Do the same for the following file:

    • C:\Windows\System32\Drivers\mbamswissarmy.sys Note: In 64 bit Windows versions this will be C:\Windows\SysWOW64\Drivers\mbamswissarmy.sys

[*]click Next

[*]click Finish

[*]click Apply

[*]In the Antivirus tab click on the Whitelist button on the bottom and add the following URL:

data-cdn.mbamupdates.com

[*]Click on Apply and then close the BitDefender window

Setting Exclusions for BitDefender 2011 Products in Malwarebytes' Anti-Malware:


  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on BitDefender and click OK
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files\Common Files and click once on BitDefender and click OK
  • Close Malwarebytes' Anti-Malware

Post back if this solves the problem, thank you :)

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