Can't update until after MBAM has ran

[catilley1092]

This is weird, I know, but at times, happening more often recently, MBAM won't update until a short scan has been completed. I open the program, MBAM gives me a reminder if it's been more than 5 days from the last, and the update box just sits there. I click onto the box, then it says (not responding).

I've tried uninstalling/reinstalling MBAM, no change. Only after I run a short scan, which responds normally, then I can update. It happens on only one install, Windows 7 Pro x64 (the OEM version that shipped with my PC). My other Windows installs, a mixture of Win 2000 Pro, XP (Home,MCE,Pro,Pro x64),Vista & my other Win 7 installs (one the Pro version of MBAM), is fine.

Has anyone else experienced this issue, and if so, what action was taken to correct it?

Thanks in advance for any solutions provided.

Cat

[1PW]

Hello catilley1092:

Please do a MBAM clean re-install by doing the following:

• Download and run the latest mbam-clean.exe.
  
• Restart your computer, please allow it to do so - VERY IMPORTANT!
  
• Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  
• Reactivate the PRO version of the program using the license within the boxed version or was sent via email.
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  
• Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  

Please let us know how it goes.