Jump to content

Most files disappeared - help needed


ttt03
 Share

Recommended Posts

Most files disappeared. Restarted computer in safe-mode, changed the setting of view folder options to show hidden files and operating systm files. After applying the setting it's always reversed to not showing hidden files. All spaces are still occupied as displayed in properties of the folder. Must be some virus.

Help needed and TIA.

Link to post
Share on other sites

More virus messages:

A potentail disk failure may cause loss of files, applications and documents store on the hard disk ........ and force to "scan and fix" or "cancel and reboot"

"RAM memory reliability is extremely low ...."

"Cirtical error hard driver critical error. Start a system diagnostics application to scan your hard disk for errors and performance problems."

Link to post
Share on other sites

  • Staff

Hi and welcome to Malwarebytes.

  • Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  • Execute the file TDSSKiller.exe by double-clicking on it.
  • Wait for the scan and disinfection process to be over.
  • When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

-screen317

Link to post
Share on other sites

  • 3 weeks later...
  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.