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Cannot Read My Own MBAM Log Files.


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Hello all, I cannot read my Log files; in MBAM free, or the trial version. When I try to open the log files, the following message comes up; EXACTLY as follows:

C:/documents and settings/all users/application data/malwarebytes/malwarebytes anti-malware/logs/protection log- 2011-11-12.txt.

Access is Denied.

I run WINXP Pro SP2, am the only user; with full Admin. privileges, no other users ever, I live alone.

This may be some Admin. issue, but no other problems with any other malware; or any other program I've EVER run in years, just this MBAM problem.

Thank You all so much; if someone could aid me with a problem no amount of tinkering with XP has yet worked, thanks again!

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Sorry to hear that. I'm sure that MBAM staff will take care of your issue, please be patient until someone drops in here :)

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I wanted to purchase the paid version of MBAM; as its only a 1-time pay-out, but with this problem being so fundamental, I can't, of course. It's pretty frustrating knowing actions have been taken, that may affect the rest of my machine & not being aware of what exactly those actions are, or the exact nature, even, of the threat.

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Rootkit-revealer, a small scanner for rootkits, has detected traces of possible infection (it doesn't remove) that are in (*documents & settings* where my MBAM log file problems seem to originate. I am not sure if the traces it discovered are merely pieces of once-dangerous malware; I use Avast 6, and three free spyware scanners, and have seen nothing amiss for years, but I am no expert.

Thank you all for reading this, and for the kind help already offered.

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Hello firefox088,

Yes, it's quite possible that the infection is the cause. I would recommend you let your pc check by an expert helper.

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult.

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    ,

    so that you're alerted when someone has replied to your post.

NOTE:
Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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