Error 1068, dds file inside. Already re-installed and used mbamclean but still won't work

[jackiegirl]

Hi, I can't enable real time protection and keep getting the 1068 error... start service failed. I uninstalled and reinstalled a few days ago but still getting an error. I attached my logs... Is there a conflict with some of my other anti virus programs? Maybe Combofix?

[jackiegirl]

Hi, I can't enable real time protection and keep getting the 1068 error... start service failed. I uninstalled and reinstalled a few days ago but still getting an error. I attached my logs... Is there a conflict with some of my other anti virus programs? Maybe Combofix?

I forgot the attachments. Here they are

Attach.txt

DDS.txt

[Mystery]

Welcome to the forums jackiegirl

Please try the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[jackiegirl]

Welcome to the forums jackiegirl

Please try the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

I actually did that a few days ago. I read the suggestions for other people (from their threads) and ran mbam-clean and uninstalled Malwarebytes and reinstalled and I'm still having this issue.

[exile360]

I see that you mentioned ComboFix. Was your computer recently infected? Have you been working with an expert helper in one of the malware removal forums to clean up your computer or did you run it on your own?

[jackiegirl]

I see that you mentioned ComboFix. Was your computer recently infected? Have you been working with an expert helper in one of the malware removal forums to clean up your computer or did you run it on your own?

On my own... Did you see any conflicts in the logs I posted?

I'm pretty pc literate; I use programs like Hijack this etc on my own and I can tell which ones are legitimate and which aren't. If I'm not sure I google the .exe file and determine that way.

[jackiegirl]

Forgot to answer your question but yes, it was been recently infected.

[exile360]

OK, the infection was/is likely the cause of the issue, as for being PC literate, I understand that, but even running ComboFix at all when you don't know exactly what infection you're dealing with can be a risk, as it could potentially render the system unbootable/unrecoverable. It does a lot more than just create a log when you scan with it and removes things when run, even if you haven't told it to do so.

Anyway, I'd highly recommend doing the following, they should be able to assist you in tracking down the cause of the problem with the service and get things running normally again:

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you