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please help, malwarebytes not working

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I'm not terribly tech savy. I have a hp pavilion dv2500 laptop. i have too many problems with the computer, which is why my first step was to download malwarebytes, however, I have loaded it on, turned off my firewall and malware protection so that i can run malwarebytes scan. It doesn't work. It just keeps freezing, no error, I've rebooted, reinstalled it, to no avail.

Anyone out there who would like to take pity on this layperson (I'm serious, tech terms are like speaking a whole other language for me). Its like the teacher in Peanuts and all you hear is "wah wah wah wah wah". I sure would appreciate your kindness.

Thank you so very much.


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  • Staff

Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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