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Suddenly the right mouse click scanning option has disappeared


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Hi,

I tried to scan an individual folder , file, zip, rar, etc but the right mouse click scanning option suddenly has disappeared. Also this happened with Avast 6.0.1289 full vesion which I using with malwarebytes.

Before, there was an right click option to choose what I would like to scan, either with Avast or Malwarebytes.

I thought to reinstall either Avast or Malwarebytes in order to recover right mouse click scanning options for both softwares but I would appreciate your suggestion.

Please advice!

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Hello Antonman and welcome to the Malwarebytes forums.

The right click option can be turned off and on by modifying your settings. This option can be turned back on by clicking the Settings tab and then the General Settings tab and putting a check mark next to the option "Create right click context menu."

Once this option is checked you will be able to right click and scan an individual folder or file.

Let me know if this resolves the issue.

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The settings he is talking about are in the Malwarebytes Program.

Open Malwarebytes

Click on the Settings Tab

In the Settings Tab Click on General Settings

Make sure there is a check mark in Create right click context menu.

Not sure if you have to restart the computer for it to take effect but you could try.

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Please do the following:

Create an Autoruns Log:

  • Please download Sysinternals Autoruns from here and save it to your desktop.
    • Note: If using Windows Vista or Windows 7 then you also need to do the following:
      1. Right-click on Autoruns.exe and select Properties
      2. Click on the Compatibility tab
      3. Under Privilege Level check the box next to Run this program as an administrator
      4. Click on Apply then click OK

    [*]Double-click Autoruns.exe to run it.

    [*]Once it starts, please press the Esc key on your keyboard.

    [*]Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures so that it is now checked

    [*]Click on the Options button again and this time uncheck Hide Windows Entries

    [*]Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.

    [*]When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.

    [*]Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder

    [*]Attach the Autoruns.zip folder you just created to your next reply

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Yes, I am the only sole user of my laptop.

Recently I had some crashing errors and I run some programs which Microsoft Support Forum suggested me.

See point 1 and 2 below where I enclosed to Microsoft Forum:

1. Below is one of many errors that usually happens :

Log Name: Application

Source: Application Error

Date: 5/11/2011 3:27:58 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: antonis-msi

Description:

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: igdumd32.dll, version: 8.15.10.1995, time stamp: 0x4af4b4e4

Exception code: 0xc0000005

Fault offset: 0x0008f11d

Faulting process id: 0x10e4

Faulting application start time: 0x01cc9ba033a8b950

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\Windows\system32\igdumd32.dll

Report Id: f9453d57-07b1-11e1-897f-4061861b929f

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-11-05T13:27:58.000000000Z" />

<EventRecordID>50899</EventRecordID>

<Channel>Application</Channel>

<Computer>antonis-msi</Computer>

<Security />

</System>

<EventData>

<Data>iexplore.exe</Data>

<Data>9.0.8112.16421</Data>

<Data>4d76255d</Data>

<Data>igdumd32.dll</Data>

<Data>8.15.10.1995</Data>

<Data>4af4b4e4</Data>

<Data>c0000005</Data>

<Data>0008f11d</Data>

<Data>10e4</Data>

<Data>01cc9ba033a8b950</Data>

<Data>C:\Program Files\Internet Explorer\iexplore.exe</Data>

<Data>C:\Windows\system32\igdumd32.dll</Data>

<Data>f9453d57-07b1-11e1-897f-4061861b929f</Data>

</EventData>

</Event>

2. Below is a link with a fully description about my computer:

http://speccy.piriform.com/results/rOJ72lFOR2cLwqqFJPOToAj

CAUSE TO THE ERROR, I proceeded with troubleshooting to the problem and I applied the following according to the links as below:

http://support.microsoft.com/kb/929135

http://social.technet.microsoft.com/Forums/en/w7itproui/thread/79c9f643-afe9-4a8b-9163-23ab90a65eef

If the issue persists, access Clean Boot to check the issue. If the issue disappears in the Clean Boot environment, you can continue to narrow down which entry is causing the issue.

Also, you can use ShellExView to disable related extensions of Windows Explorer:

1. Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip

2. Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

3. Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

4. Click Next and click Finnish.

5. Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

6. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

7. Click the "Disable Selected Items" on the toolbar and click Yes.

8. Restart your computer and check if the issue is resolved.

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I see, so what they had you do was disable the shell extensions using ShellExView, that explains it. In order for the shell extensions to work you'll need to re-enable them using ShellExView. It is odd that the shell extensions still look correct in Autoruns though.

I run ShellExView and I enabled all four rows for Avast which i disabled before and now after enable the four rows become pink colour.

I have also done the same with malwareBytes which I have disabled before and now after enable the only row related to MalwareBytes, the row become pink colour.

See the attached screenshots!

NOW, RIGHT CLICK DO WORKS with both, MB and avast!

Is there any setting that I should know and apply it in order to run smoothly my system, my registry, my cache, my boot system, etc for my laptop?

Thanks

post-99453-0-74791800-1320928622.png

post-99453-0-64591200-1320928630.png

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The main problem is that my Windows 7 Home Premium EXPLORER crashes very often:

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/6951c6e5-90bb-48a3-aee7-8f54eeee9520

I do not know if this happens because I use both Avast with MalwareBytes. I am happy with both programs but maybe some conflict because both programs have Real Time Protections.

You can suggest me another Program in order to use it with MB.

MB does its job very well and I think Avast completes MB job. For me, both are perfect for fully security!!!

Thanks :)

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I know of many users that use Avast! and MBAM together without any issues, so I doubt that's the cause. I just took a peak at your topic there, and it looks like the file causing the crash is the shell extension for the software for your Intel graphics chip (igdumd32.dll). Updating your graphics driver or reinstalling the graphics driver (assuming you're already running the latest driver) might fix that issue.

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:lol:, nice :)

Anyway, for your graphics drivers, I'd recommend running Intel's Driver Update Utility, and I assure you, that site is both safe and official :). It will tell you which graphics hardware/software you have installed. Once that's done, let me know what it says about your graphics hardware/software and I'll find the latest version of the driver software on Intel's website so that you can download and install it, which will hopefully resolve the crashing issues you've been having.

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:lol:, nice :)

Anyway, for your graphics drivers, I'd recommend running Intel's Driver Update Utility, and I assure you, that site is both safe and official :). It will tell you which graphics hardware/software you have installed. Once that's done, let me know what it says about your graphics hardware/software and I'll find the latest version of the driver software on Intel's website so that you can download and install it, which will hopefully resolve the crashing issues you've been having.

THANKS A LOT!!!

These are the results:

Expand All

Collapse All

Graphics Driver

Product Detected

Intel® HD Graphics

Current Driver Installed

8.682.1.0

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Intel Chipset Software Installation Utility (Chipset INF)

Product Detected

Intel® 6, 5, 4, 3, 900 Series Chipsets

Current Version Installed

9.1.1.1023

This version is valid.

Audio Driver for Intel Desktop Board

Product Detected

Intel® Display Audio

Current Driver Installed

6.12.0.3037

This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wireless Networking (WiFi)

Product Detected

Atheros AR9285 Wireless Network Adapter

Current Driver Installed

9.2.0.427

This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wired Networking

Product Detected

Intel® Desktop Board D410PT: Realtek* RTL8103EL Ethernet

Current Driver Installed

7.46.610.2011

Your driver is current.

:)

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OK, your latest graphics driver can be found at the following links, choose the one that fits your version of Windows 7 (64 bit or 32 bit):

Note: To find your version of Windows, click on START and right-click on Computer and choose Properties. Whether your system is 32 bit or 64 bit will be indicated next to where it says System type:.

The log you posted is from Java. Hopefully installing the latest graphics driver will help, but if not, then it's possible that you actually have a hardware issue causing these errors such as bad RAM or a failing hard drive.

If after installing the latest graphics driver for your system you continue to have problems or errors, then please create a new topic here and describe your issues, including a link back to this thread for reference, and someone will help you troubleshoot and diagnose the issue further.

Thanks :)

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OK, your latest graphics driver can be found at the following links, choose the one that fits your version of Windows 7 (64 bit or 32 bit):

Note: To find your version of Windows, click on START and right-click on Computer and choose Properties. Whether your system is 32 bit or 64 bit will be indicated next to where it says System type:.

The log you posted is from Java. Hopefully installing the latest graphics driver will help, but if not, then it's possible that you actually have a hardware issue causing these errors such as bad RAM or a failing hard drive.

If after installing the latest graphics driver for your system you continue to have problems or errors, then please create a new topic here and describe your issues, including a link back to this thread for reference, and someone will help you troubleshoot and diagnose the issue further.

Thanks :)

Thnaks a lot!

Cheers

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OK, your latest graphics driver can be found at the following links, choose the one that fits your version of Windows 7 (64 bit or 32 bit):

Note: To find your version of Windows, click on START and right-click on Computer and choose Properties. Whether your system is 32 bit or 64 bit will be indicated next to where it says System type:.

The log you posted is from Java. Hopefully installing the latest graphics driver will help, but if not, then it's possible that you actually have a hardware issue causing these errors such as bad RAM or a failing hard drive.

If after installing the latest graphics driver for your system you continue to have problems or errors, then please create a new topic here and describe your issues, including a link back to this thread for reference, and someone will help you troubleshoot and diagnose the issue further.

Thanks :)

Hi again,

I have had a bad exprerience and I lost my files and folders, when I tried to re-install ATI Mobility Radeon DISPLAY DRIVER.

As per your guides, I followed each step and I the Intel® Driver Update Utility, Automatically identify and find drivers, found that my ex driver should be HD 5400 instead of HD5470 and I applied this change.

My laptop could not start normally, so I have been warned and recommended every time I boot my laptop ( I have Window 7 Home premium) to use Repair option. Unfortunately this could not solve the problem and my computer could not start windows and still was warning me to use repair, cause to the fact that the error could not being repaired.

I had no choice, so i proceeded with a Systewm Image Repair in order to fix the problem and be able to use my laptop. The Backup System Image was old and I ignored this, thinking that this would not affect my folders and files. The result was that my new files and folders were replaced with the old which were restored from the old backup.

Mainly, my NEW Deleted files and folders were located under C/ Users/ Antonis/ = Desktop/ , My Documents/, My Music/, My Pictures/, Favorites/, Downloads/ , etc

Now, I installed and run the Mini Tool Power Data Recovery Program But I cannot find my deleted docs and files. I went through the program and I have checked NTFS Partions. I tried also find specific file option but some of those files I have found, there is a red Question Mark or i Red Mark and when I open them (ie word files) I cannot read them caused to their encoding...

Please advice!

Could you suggest me another solution?

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