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Each time i click on the Malware anti-malware icon on the desktop to run a scan it keeps coming up with the box below:

It doesnt let me scan, anyone know how i can fix this ?

X An error has occurred. Please report this error code to our support

team.

PROBLEM_ERROR_LOAD_DATABASE (0,13, CreateSDK)

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Hello spurry: :welcome:

Please do a MBAM clean re-install by doing the following:

  • Download and run the latest mbam-clean.exe.
  • Restart your computer, please allow it to do so - VERY IMPORTANT!
  • Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  • Reactivate the PRO version of the program using the license within the boxed version or was sent via email.
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  • Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  • Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please use the Add-Reply.png button instead of other ones when you start replying. :)

Please let us know how it goes. :)

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