problem

[spurry]

Each time i click on the Malware anti-malware icon on the desktop to run a scan it keeps coming up with the box below:

It doesnt let me scan, anyone know how i can fix this ?

X An error has occurred. Please report this error code to our support

team.

PROBLEM_ERROR_LOAD_DATABASE (0,13, CreateSDK)

[1PW]

Hello spurry:

Please do a MBAM clean re-install by doing the following:

• Download and run the latest mbam-clean.exe.
  
• Restart your computer, please allow it to do so - VERY IMPORTANT!
  
• Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  
• Reactivate the PRO version of the program using the license within the boxed version or was sent via email.
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  
• Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  

Please use the button instead of other ones when you start replying.

Please let us know how it goes.