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System Recovery Virus Question


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I'm a PC tech that had a client bring me a computer with the virus on it. I have removed it fine, however (and i've seen this multiple times) the virus takes everything from the start menu and moves them to another folder and hides them. The client has a ton of files on his computer. Yesterday i started a search (looking for hidden files and folders) for Disk Defrag in hopes that the search would link me to the location where the rest of his program short cuts are. I came into work this morning only to find that the search was STILL going. It had ran all night.

My question is: Does anyone know offhand where the virus moves things to? I've found it before, somewhere under application data under all users, i've checked all the users and haven't hit gold yet.

Clients PC OS is windows XP SP3

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Hello and :welcome:

Download unhide.exe saving it to your desktop: http://download.bleepingcomputer.com/grinler/unhide.exe

Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7)

Reboot

This will unhide folders/files that were set to be hidden by the infection you had.

Let me know if that solved your problem.

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I've dealt with this virus before. I've got unhide, mbam, and combofix all ran on the machine. Hidden files are showing. The URL I posted earlier was where i found the files on every other machine, but not the one i'm having problems with now.

As far as i know MBAM will log any file it deletes in the log file, and it doesent have anything in the logs deleting near where my problem area is.

Any clues?

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Can't figure out how to edit my last post.

Here's another huge issue im having that returns almost nothing on google. I setup another pc search for the folder "smtmp" only had the pc looking for folders (not files) and had it searching for hidden and system files. Any idea's to why the search was looping? I let it run yesterday for a good 6 hours until i noticed it was just scanning the HD over and over.

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Seems there may still be something on that computer that is causing these issues, I suggest you follow the instructions below.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:


  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.


  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    ,

    so that you're alerted when someone has replied to your post.

NOTE:
Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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