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I have just started using Malwarebytes which seemed to catch a lot of junk. I love it!

First thing that happened was a window popped up and said your computer is malfunctioning and I need to purchase their software to fix it. It had disabled most everything so I couldn't do much. Then it seemed to keep messing things up more and more. All programs and files were missing, and all restore points. Well I have seemed to move past that for the most part now Im stuck with some strange things I cannot fix. I would love some help! Thanks in advance.

I keep getting a message from Interactive Services Detection, that "the program might need information from you or your permission to complete a task". I can view now or later, the view now optiongmail. goes to CMD and displays a bunch of ping reply's.

Meanwhile I have a process PING.EXE using 100% of my CPU and I cannot turn windows firewall on. And cannot connect to homegroup, and my start menu is blank. Actually every thing was missing but I used unhide.exe, but it didn't catch the start menu.

For a while the computer just kept shutting down on me, and its had repair the start-up many many times.

Things I have tried:

Eset online scanner

Kasperky scanner

Spybot search and distroy

Iobit malware


Norton scanner


Advance system care.

Im bout to give up! Please help thanks so much!!!


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  • Staff

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:


  • When the tool is finished, it will produce a report for you.
  • Please post the contents of C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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