During Manual update of MBAM you receive the prompt: 'You have the latest database version.' Even though you do not

[TestErrrr]

I use the latest free version in Windows 7 Ultimate.

I downloaded the latest update off your web.

During the update, message is that the latest version of the database has been installed. Still, in the interface an older version is listed.

Please suggest a resolution.

Thanks,

[daledoc1]

Hi and welcome:

Are you running CA Internet Security for your AV by any chance?

If so, please refer to the FAQ - Section P for help with this issue.

If not, please provide a bit more info about your system:

• 
  ** What Windows OS (XP, Vista, 7)? I understand that you are running Win 7.
  ** What Service Pack?
  ** 32-bit or 64-bit?
  ** What version of MBAM (current is 1.51.2.1300)?
  ** Free or PRO? I understand that you are running the Free version
  ** What database version (current is 8089)?
  ** What brand and version of anti-virus, anti-malware and/or firewall software do you have?
  ** Do you use a router to connect to the internet?
  ** Are you showing any signs of infection (popups, browser redirects, program crashes, other abnormal behavior, etc)?
  

Thanks,

daledoc1

[TestErrrr]

Hello, and thanks for your quick post.

My reply below:

1. NO - CA Internet Security

2. Windows 7 - What Windows OS (XP, Vista, 7)? I understand that you are running Win 7.

3. NO SERVICE PACK - ** What Service Pack?

4. 64 bit - ** 32-bit or 64-bit?

4. latest downloaded online, 1.51.2.1300 - ** What version of MBAM (current is 1.51.2.1300)?

5. Free version - ** Free or PRO? I understand that you are running the Free version

6. database version that comes with the software, August 2011 - ** What database version (current is 8089)?

7. NO antivirus - ** What brand and version of anti-virus, anti-malware and/or firewall software do you have?

8. Sorry, not relevant, I do not update through the software, I do manual update, but NO router, direct connection. - ** Do you use a router to connect to the internet?

9. NO INFECTION, new install, never been on the internet - ** Are you showing any signs of infection (popups, browser redirects, program crashes, other abnormal behavior, etc)?

[exile360]

If you do not update through the program, then the metadata that displays the database version information will not be updated in the program. That's why, even though you've updated using our offline updater, you still see an old database version listed in the program user interface. The offline update option is offered as an alternative for badly infected systems without internet access so that it can be downloaded from a clean PC that has internet access to be transfered and installed on the infected PC so that the user can run a scan with a newer database and remove the threats, hopefully then allowing them to get online with the computer that was infected.

[daledoc1]

Thanks for the additional clarification, Exile360.

I misunderstood the OP's original post to mean that he was performing manual updates from within the program, rather than the offline updates.

daledoc1

[TestErrrr]

Thanks for your reply. However this is a new development in the latest version, previous version of the software displayed the correct database version after manual updates.

This is a major concern on my end as I will almost never initiate an update through the software. This is why I ditched kaspersky antivirus solution and similar, as they did not offer easy manual updates.

Do you think this issue will ever get fixed?

Thanks again,

[exile360]

That's correct, in previous versions no metadata was used, therefore the database information was displayed correctly even after a manual update, however it was necessary for us to change this to implement several new features in the updater, including attempting to reduce the number of updating issues as well as implementing incremental updates (something that is planned for a future release). That being said, this behavior is very unlikely to change unfortunately for the reasons mentioned.