PC Help

[kleblanc14]

I got something after down loading a file. After trying to fix it, all of my files are unreachable on my computer. My files are somewhere on my computer but i can not easily get to them . everything is missing on my start menuexcept for my computer and all programs button. and the This is what the malwarebytes antimalware report said: " Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 481799

Time elapsed: 1 hour(s), 20 minute(s), 39 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 2

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wLFPFmouqaYX.exe (Rogue.FakeAlert) -> Value: wLFPFmouqaYX.exe -> Quarantined and deleted successfully.

Registry Data Items Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

c:\programdata\wlfpfmouqayx.exe (Rogue.FakeAlert) -> Quarantined and deleted successfully.

c:\Users\kelly\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\8BEP9783\dl[1].htm (Rogue.FakeAlert) -> Quarantined and deleted successfully.

c:\Users\kelly\AppData\Local\Temp\p5tm1qbi6dss92.exe.tmp (Rogue.FakeAlert) -> Quarantined and deleted successfully." and the root kit scan report is attached.

ark.txt

[Firefox]

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• 
  
• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

• 
  
• Please read and follow the
  directions here
  , skipping any steps you are unable to complete.
  
  
• After posting your new post, make sure under
  options
  , you select
  Track this topic
  and choose
  Immediate Email Notification
  ,
  
  
  so that you're alerted when someone has replied to your post.
  
  

NOTE:

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • 
    
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    
    
    Or
    
    
  • You may send a Private Message to a Moderator asking for assistance.

    
    

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at

support@malwarebytes.org

or

here

.

OPTION 3

If you would like to use our

Malwarebytes Premium Services

, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" button not the Reply button when you start replying.