bugeous Posted November 2, 2011 ID:491279 Share Posted November 2, 2011 ]Hey everybody,I have 2 problems i face regarding viruses.1)I installed a k-lite codec pack full from softonic(not enitrely sure about the name cause i deleted the file)After downloading it,IE9 said that it was unsure whether it was safe file while my Norton Internet Security mentioned that it was a ? as not many users used this software.In my haste,i deleted the file immediatelly as reccomended by ie.I used virus total(search) and realised it has a trojan virus.Will my computer be all right?2)I am using the paid version of malwarebyes and there is a website blocker thing.So when i went to stagevu,it blocked the website.Since i have been using it for quite some time,is there a chance that i have viruses in my computer?----Scanned my com using malwarebytes (full and flash) no virus detected-----Sorry!please be patient with me im a newb! Link to post Share on other sites More sharing options...
Firefox Posted November 2, 2011 ID:491309 Share Posted November 2, 2011 Hello and welcome to Malwarebytes More than likely your computer is OK as long as you did not double click on the file or actually install the file you downloaded. If you did and you feel you may be infected, there is one way to check, and that is by following the instructions below. This will get the experts to help you and check some log files on your computer to make sure 100% that its clean.If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now