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Windows Automatic Update not working


jdm74

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I ran Malwarebytes, found several viruses, and quarantined them. Almost right away Windows Automatic Update turned itself off. I was unsuccessful at turning it off from the system tray, which advised me to try Control Panel. That didn't work either. Microsoft Support suggested I use Fixit 50202, which wouldn't load itself correctly. So I'm pretty sure I have a problem. I've attached my dds scan files. Please help.

Correction: I was unsuccessful at turning Windows Automatic Update ON by the methods described. Sorry for the goof.

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DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22

Run by Merkel Family at 17:54:25 on 2011-11-01

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3318.2067 [GMT -4:00]

.

AV: AntiVir Desktop *Disabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}

FW: ZoneAlarm Firewall *Enabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

c:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe

C:\WINDOWS\system32\svchost.exe -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Soluto\SolutoService.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

c:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe

C:\Program Files\ThreatFire\TFService.exe

C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe

C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe

c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\WINDOWS\system32\wdfmgr.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Common Files\Lenovo\Logger\logmon.exe

c:\program files\lenovo\system update\suservice.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Soluto\soluto.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe

C:\WINDOWS\system32\ICO.EXE

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\FSRremoS.EXE

C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\PROGRA~1\THINKV~1\AMSG\amsg.exe

C:\Program Files\ThreatFire\TFTray.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\V0415Mon.exe

C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe

C:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Documents and Settings\Merkel Family\Application Data\Dropbox\bin\Dropbox.exe

C:\Program Files\OpenOffice.org 3\program\soffice.exe

C:\Program Files\OpenOffice.org 3\program\soffice.bin

C:\Program Files\iPod\bin\iPodService.exe

C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40ST7.EXE

C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S40RP7.EXE

C:\Program Files\CDBurnerXP\NMSAccessU.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\msdtc.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\WINDOWS\system32\SearchFilterHost.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

c:\program files\avira\antivir desktop\avcenter.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = file:///C:/Documents%20and%20Settings/Merkel%20Family/My%20Documents/Family/Home-Page.html

uInternet Settings,ProxyOverride = *.local

mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\program files\soluto\soluto.exe /userinit,

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL

BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll

BHO: 1 (0x1) - No File

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll

uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Google Update] "c:\documents and settings\merkel family\local settings\application data\google\update\GoogleUpdate.exe" /c

mRun: [Mouse Suite 98 Daemon] ICO.EXE

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe

mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [AMSG] c:\progra~1\thinkv~1\amsg\amsg.exe

mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"

mRun: [ThreatFire] c:\program files\threatfire\TFTray.exe

mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"

mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe

mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe"

mRun: [uVS12 Preload] c:\program files\corel\corel videostudio 12\uvPL.exe

mRun: [V0415Mon.exe] c:\windows\V0415Mon.exe

mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe

mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe"

mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

dRunOnce: [VF0415Inst] RunDll32.exe c:\windows\system32\V0415Pin.dll,RunDLL32EP 515

StartupFolder: c:\docume~1\merkel~1\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\merkel family\application data\dropbox\bin\Dropbox.exe

StartupFolder: c:\docume~1\merkel~1\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll

Trusted Zone: intuit.com\ttlc

DPF: {76850F2A-FCAA-454F-82D3-BD46CB186EF5} - hxxp://firehouse.westerlyambulance.org/fhweb/ggw-activex.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15111/CTPID.cab

Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Notify: igfxcui - igfxdev.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\merkel family\application data\mozilla\firefox\profiles\w558s93l.default\

FF - prefs.js: browser.startup.homepage - file:///C:/Documents%20and%20Settings/Merkel%20Family/My%20Documents/Family/Home-Page.html

FF - component: c:\documents and settings\merkel family\application data\mozilla\firefox\profiles\w558s93l.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\winnt_x86-msvc\components\ipc_fireftp.dll

FF - plugin: c:\documents and settings\merkel family\local settings\application data\google\update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft\web platform installer\NPWPIDetector.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\picasa2\npPicasa3.dll

.

============= SERVICES / DRIVERS ===============

.

R0 Soluto;Soluto;c:\windows\system32\drivers\Soluto.sys [2011-5-20 51144]

R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2010-1-14 51984]

R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2010-1-14 59664]

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-5-25 11608]

R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2009-7-12 532224]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-5-25 136360]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-5-25 269480]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-7-12 66616]

R2 SolutoService;Soluto PCGenome Core Service;c:\program files\soluto\SolutoService.exe [2011-5-18 375328]

R2 ThreatFire;ThreatFire;c:\program files\threatfire\tfservice.exe service --> c:\program files\threatfire\TFService.exe service [?]

R2 TVT Backup Protection Service;TVT Backup Protection Service;c:\program files\lenovo\rescue and recovery\rrpservice.exe [2007-7-11 569344]

R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]

R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2010-1-8 135616]

R3 RLDesignVirtualAudioCableWdm;Live! Cam Virtual;c:\windows\system32\drivers\livecamv.sys [2010-1-8 31616]

R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2010-1-14 33552]

R3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\drivers\tvti2c.sys [2007-5-22 30336]

R3 V0415Afx;Creative Camera VF0415 Audio Effects Driver;c:\windows\system32\drivers\V0415Afx.sys [2010-1-8 160768]

R3 V0415Vid;Creative Live! Cam Video IM Ultra Driver;c:\windows\system32\drivers\V0415Vid.sys [2010-1-8 282464]

S3 B-Service;B-Service;c:\documents and settings\merkel family\application data\mikogo\B-Service.exe [2010-9-5 185640]

.

=============== Created Last 30 ================

.

.

==================== Find3M ====================

.

2011-10-23 18:30:59 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-08-31 21:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys

.

============= FINISH: 17:57:25.31 ===============

attach.txt

dds.txt

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  • Staff

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the contents of C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

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  • Staff

Hi,

In the future, don't attach any log unless otherwise indicated.

Next, please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

  1. Tick the box next to YES, I accept the Terms of Use.
  2. Click Start
  3. When asked, allow the ActiveX control to install
  4. Click Start
  5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  6. Click Scan
    Wait for the scan to finish
  7. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  8. Copy and paste that log as a reply to this topic

Next, download my Security Check from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Let me know how things are running now and what issues remain.

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So far so good. I initially encountered a little problem: when I ran the ESET scan my computer hung after step 3 of 4. For what it's worth ESET was saying that it had not discovered any issues at that point. I took a look at the ESET FAQ page and realized I probably should have disabled my anti-virus and firewall software before scanning. I figured it would be worth trying to do so while the scan was still running/hung, but couldn't get Threatfire to suspend. I eventually gave up and re-booted. When the computer came back up, Windows Automatic update was running again, offering me a bunch of updates to install. I installed them, then re-ran ESET; log attached. I then ran Security Check; log attached.

Everything seems to be running normally now. Is there anything else I should do to make sure my computer is clean?

Thanks for your help.

log.txt

checkup.txt

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  • Staff

Hi,

Navigate to Start --> Run, and type Combofix /uninstall in the box that appears. Click OK afterward. Notice the space between the X and the /uninstall

This uninstalls all of ComboFix's components.

Delete SecurityCheck.

After that, navigate to Start --> Control Panel --> Add or Remove Programs, and uninstall the following program(s) (if present):

ESET Online Scanner v3

Java 6 Update 22

Adobe Reader 9.0

Restart your computer.

Get the latest version of Java and Adobe Reader.

Let me know what issues remain.

-screen317

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  • Staff

Great!

I highly recommend the PRO version of MBAM; with it, it's likely that this issue would have been prevented in the first place.

Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

2) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

3) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

4) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  • Green to go
  • Yellow for caution
  • Red to stop

WOT has an addon available for both Firefox and IE.

5) Be sure to update your Antivirus and Antispyware programs often!

Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?

Safe surfing,

-screen317

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  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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