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Missing Start Menu Shortcuts

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So I believe I got one of those system restore viruses. It hid my desktop icons as well as mostly all my computer files. I restarted my computer in safe mode and ran Malwarebytes. It found the infection and removed it. I then restarted the computer and since I just thought my icons were hidden, I started manually unhiding my whole disk drive(just mass selected and unchecked hidden). I then read up on the virus and found the program unhide which should work for me. I ran the program, but it did not restore all my desktop icons and while the start menu->all programs has all the folders, it has no icons.

I then figured I would try a system restore. This hung at the shutdown and restoring screen but just said restore initializing. I rebooted and the virus was back...so I ran Malwarebytes again to remove it. Then ran unhide and again it did not restore my shortcut icons in the start menu folders.

I checked my temp/smtmp and it has the 1 and 4 folder. 4 has nothing and 1 has the folders but no icons or shortcuts.

Is there any way to get them back or do I have to add them back in manually?

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Greetings :)

To get your issues corrected and your system in proper working order (hopefully with all of your missing icons restored) please do the following:

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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