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MB scan Appcrash

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Trying to work on cleaning up a friends PC. MB scans but crashes after about the same time. I've ran DSS and am attaching the files. Any help in getting this corrected would be greatly appreciated.

thanks in advance.


DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421

Run by Mike at 8:12:08 on 2011-11-01

Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.766.127 [GMT -4:00]


AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}


============== Running Processes ===============




C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup


C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService


C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork






C:\Windows\system32\svchost.exe -k bthsvcs



C:\Program Files\Norton 360\Engine\\ccSvcHst.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup



C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

C:\Program Files\Norton 360\Engine\\ccSvcHst.exe




C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\HP\HP Software Update\hpwuSchd2.exe

C:\Program Files\Lexmark 5600-6600 Series\lxdumon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\Lexmark 5600-6600 Series\lxduMsdMon.exe

C:\Windows\system32\svchost.exe -k WindowsMobile


C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation














============== Pseudo HJT Report ===============


uStart Page = hxxp://www.aol.com/

uWindow Title = Internet Explorer provided by Dell

mDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1071205

uURLSearchHooks: H - No File

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\\ips\IPSBHO.DLL

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll

BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll

BHO: Lexmark Printable Web: {d2c5e510-be6d-42cc-9f61-e4f939078474} - c:\program files\lexmark printable web\bho.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\\coIEPlg.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - No File

TB: {37153479-1976-43C3-A1EE-557513977B64} - No File

uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [Google Update] "c:\users\mike\appdata\local\google\update\GoogleUpdate.exe" /c

mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

mRun: [ECenter] c:\dell\e-center\EULALauncher.exe

mRun: [RtHDVCpl] RtHDVCpl.exe

mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [<NO NAME>]

mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"

mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup

mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"

mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup

mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [lxdumon.exe] "c:\program files\lexmark 5600-6600 series\lxdumon.exe"

mRun: [lxduamon] "c:\program files\lexmark 5600-6600 series\lxduamon.exe"

mRun: [Lexmark 5600-6600 Series Fax Server] "c:\program files\lexmark 5600-6600 series\fm3032.exe" /s

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html

IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\programs\partygaming\partypoker\RunApp.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll

IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll

IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer =

TCP: Interfaces\{275D516B-0BBA-408E-B130-71116C693E08} : DhcpNameServer =

AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

Hosts: www.spywareinfo.com


============= SERVICES / DRIVERS ===============


R0 amacpi;Microsoft Away Mode System;c:\windows\system32\drivers\null.sys [2010-8-15 4608]

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\SymDS.sys [2011-8-4 340088]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\SymEFA.sys [2011-8-4 744568]

R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\bashdefs\20111014.001\BHDrvx86.sys [2011-10-14 818808]

R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\ipsdefs\20111028.030\IDSvix86.sys [2011-10-31 368248]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\Ironx86.sys [2011-8-4 136312]

R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0501000.01d\symtdiv.sys [2011-8-4 331384]

R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-8-15 21504]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-8-4 105592]

R4 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-10-31 41272]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-8-7 135664]

S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-12-5 30192]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-8-7 135664]


=============== Created Last 30 ================


2011-11-01 11:58:54 -------- d-----w- c:\programdata\PC Drivers HeadQuarters

2011-11-01 11:12:28 22216 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-11-01 11:12:28 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-11-01 02:50:38 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-11-01 02:50:13 -------- d-----w- c:\users\mike\appdata\roaming\Malwarebytes

2011-11-01 02:50:04 -------- d-----w- c:\programdata\Malwarebytes

2011-11-01 02:47:13 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-10-31 21:43:40 -------- d-----w- c:\programdata\Spybot - Search & Destroy

2011-10-31 21:43:40 -------- d-----w- c:\program files\Spybot - Search & Destroy

2011-10-31 21:20:13 876032 ----a-w- c:\windows\system32\XpsPrint.dll

2011-10-31 19:22:16 -------- d-----w- c:\program files\Windows Portable Devices

2011-10-31 19:13:35 92672 ----a-w- c:\windows\system32\UIAnimation.dll

2011-10-31 19:13:34 3023360 ----a-w- c:\windows\system32\UIRibbon.dll

2011-10-31 19:13:34 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll

2011-10-31 19:10:31 369664 ----a-w- c:\windows\system32\WMPhoto.dll

2011-10-31 19:10:28 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll

2011-10-31 19:10:28 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll

2011-10-31 19:10:28 252928 ----a-w- c:\windows\system32\dxdiag.exe

2011-10-31 19:10:28 195584 ----a-w- c:\windows\system32\dxdiagn.dll

2011-10-31 19:10:28 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll

2011-10-31 19:10:27 519680 ----a-w- c:\windows\system32\d3d11.dll

2011-10-31 18:34:39 683008 ----a-w- c:\windows\system32\d2d1.dll

2011-10-31 18:33:58 98816 ----a-w- c:\windows\system32\mfps.dll

2011-10-31 18:33:58 258048 ----a-w- c:\windows\system32\winspool.drv

2011-10-31 18:33:57 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll

2011-10-31 18:33:11 563712 ----a-w- c:\windows\system32\oleaut32.dll

2011-10-31 18:33:11 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll

2011-10-31 18:33:11 4096 ----a-w- c:\windows\system32\oleaccrc.dll

2011-10-31 18:33:11 238080 ----a-w- c:\windows\system32\oleacc.dll

2011-10-31 18:32:21 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat

2011-10-31 18:32:19 6144 ----a-w- c:\program files\internet explorer\iecompat.dll

2011-10-31 18:32:07 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe

2011-10-31 18:32:06 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe

2011-10-31 18:32:03 375808 ----a-w- c:\windows\system32\winsrv.dll

2011-10-31 18:32:01 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys

2011-10-31 18:31:53 2048 ----a-w- c:\windows\system32\tzres.dll

2011-10-31 18:31:33 2043392 ----a-w- c:\windows\system32\win32k.sys

2011-10-31 18:31:30 293376 ----a-w- c:\windows\system32\psisdecd.dll

2011-10-31 18:31:29 69632 ----a-w- c:\windows\system32\Mpeg2Data.ax

2011-10-31 18:31:29 57856 ----a-w- c:\windows\system32\MSDvbNP.ax

2011-10-31 18:31:29 217088 ----a-w- c:\windows\system32\psisrndr.ax

2011-10-31 18:06:01 231424 ----a-w- c:\windows\system32\msshsq.dll

2011-10-31 16:39:02 -------- d-----w- c:\windows\system32\eu-ES

2011-10-31 16:39:02 -------- d-----w- c:\windows\system32\ca-ES

2011-10-31 16:38:45 -------- d-----w- c:\windows\system32\vi-VN


==================== Find3M ====================


2011-08-17 10:55:14 1947194 ----a-w- c:\programdata\SPL7E34.tmp

2011-08-17 02:46:43 1947194 ----a-w- c:\programdata\SPLDDBA.tmp

2011-08-05 01:46:36 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS


============= FINISH: 8:14:34.22 ===============



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Logs will be closed if you haven't replied within 3 days

Please do not attach the scan results from Combofx. Use copy/paste.

DO NOT use any TOOLS such as Combofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.

Click the Tools menu, and then click Folder Options.

Click the View tab.

Uncheck "Hide file extensions for known file types."

Under the "Hidden files" folder, select "Show hidden files and folders."

Uncheck "Hide protected operating system files."

Click Apply, and then click OK.

Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.

Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.

When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:

Double-click on the Folder Options icon.

Click on the View tab.

If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.

Click on Show Hidden Files or Folders.

Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

Remove the checkmark from the checkbox labeled Hide extensions for known file types.

Remove the checkmark from the checkbox labeled Hide protected operating system files.

Please do not delete anything unless instructed to.


Close all browsers before running ATF: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.

Under Main choose: Select All

Click the Empty Selected button.

If you use Firefox browser

  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time.


Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  • Double click on ComboFix.exe & follow the prompts.
    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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