Can't Update

[Sende]

As Topic says, im not able to update the software, and the error i get is: PROGRAM_ERROR_UPDATING (11001,0, Host not found)

I've added some test results that might make some sense to ze experts.

I have never had this problem before until i reinstalled MWB couple of days ago (had it couple of months ago without any trouble).

please help me:)

traceroute_malwarebytes_cdn.txt

DDS.txt

Attach.txt

[Firefox]

Hello and

Have a look in our FAQ in Section N regarding this error located Right HERE. Let us know if that helps you correct your issue.

[AdvancedSetup]

Hello and welcome to Malwarebytes

Your box has a proxy set on it which is an indicator of being infected. I would recommend following the advice below.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the
  directions here
  , skipping any steps you are unable to complete.
  
  
• After posting your new post, make sure under
  options
  , you select
  Track this topic
  and choose
  Immediate Email Notification
  ,
  
  
  so that you're alerted when someone has replied to your post.
  
  

NOTE:

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  
  
  Or
  
  
• You may send a Private Message to a Moderator asking for assistance.

  
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at

support@malwarebytes.org

or

here

.

OPTION 3

If you would like to use our

Malwarebytes Premium Services

, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" button not the Reply button when you start replying.

[Sende]

Thanks for the help. after i reinstalled the router the problem was solved.

I just wonder how you can see that a proxy was set, and is it possibe to trace it?

[Sende]

Anyone?

[exile360]

The proxy shows up in one of the logs you posted (DDS I believe) and the error code that was shown by MBAM when you attempted an update (Host Not Found) usually indicates a proxy. As for tracing it, I don't know how to do that.