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Hi...not sure if anyone has ever gotten rid of this insidious thing...I've used almost everything from Anti-Malware, AVG, Webroot and even some of the specialty things like combo fix...nothing seems to get rid of this thing. And actually I usually find nothing, even with a full scan. It keeps hijacking my browser. I also get high memory use in my process list of iexplore.exe 32...it says internet explorer...but I don't have it open, ever. And sometimes it just opens up by itself...I'm sure that's another virus. My laptop also takes forever to boot up and is unusually slow in general.

Anyway, if anyone has any ideas, I would be greatly appreciate any advice...I'm pulling my hair out over this...and there aint much left....

Thanks in advance for any help!

Scott

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  • Root Admin

Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
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    ,

    so that you're alerted when someone has replied to your post.

NOTE:

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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