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Friends in need of help


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My friends having trouble and is not able to get to the site(I guess the virus is blocking it keeps 404ing) so i'm making a post for him.

He's been having freezes up's on his pc and random sounds playing in the back ground(forien speaking). Ive told him to download the malawarebytes and hijackthis but it seems he can't run any of them.

http://i42.tinypic.com/20qc5xu.jpg

http://i43.tinypic.com/27xjvc6.jpg

http://i40.tinypic.com/2hdckzc.jpg

http://i39.tinypic.com/2rc8qw6.jpg

That's a picture of his process list, i'm on vent with him talking right now, they seem to be loading but nothing pops up on his screen any help?

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  • Root Admin

If MBAM won't run please try this.

Make sure you close ALL other programs, disable screen savers and power saver and DO NOT touch the mouse or keyboard while it's running.

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

Then see if you can install and run MBAM.

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then RESTART the computer and AFTER the reboot run HJT Do a system scan and save a logfile

The post back NEW MBAM and HJT logs in that order please.

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  • Root Admin

Okay I'll keep the post open another day or so and if still no response I'll go ahead and close it.

It could be that their Internet connection was broken by the Malware. Hopefully they can obtain assistance to get it working well enough to get back online.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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