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Still Having Trouble updating

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First I have a confession to make: I'm not the sharpest pencil in the pack. That said, I posted on this here (?) about three weeks ago--but have no clue where to find it.

To sum up recent events, I took this machine to a free tech help event where I got a full check of everything. I had thought I had a bad virus and system was crashing. I made a list for guy to look at so he would know my issues. When I picked up machine later, I'm told power supply was failing (now replaced) and OS stuff was updated (there is noticable improvement). However, Malware-B still won't update. When I try to update I get error message "11004,0, no address found".

Tech dude told me there were some conflicts he found/fixed but this software still gives this error code/message. I also have "Essentials" but I never had conflict previously.

I don't have disc to re-install since it came from tech company in another city.

Is there a way for this dull pencil to solve this dilima? What can I do?

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First - Here is a link to your last post - on October 2nd -

I believe it was two weeks ago I last updated Malwarebytes program--maybe three. So I try to update again the other day and it won't let me. I get a message that reads,"11004,0, no address found".

This is the answer posted if you would like to click the link -

For PROGRAM_ERROR_UPDATING (11001, 0, Host not found) and (11004, 0, No address found)

If you are receiving this error while trying to update MBAM, it's very likely that your router DNS settings have been hijacked. (infection)

Please run a quick Scan. If you receive this result:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Bad: ( Good: () -> Quarantined and deleted successfully.Let's try to reset the router to its factory/default configuration.

  • You will need the user manual for your router. NOTE: You may want to ask your ISP for help ahead of time, in case there are custom settings that need to be maintained.
  • To reset the router, insert something tiny like a paper clip end or the tip of a pen into a small hole labeled "reset" located on the back of the router.
  • With the power to the router on, press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10-20 seconds).
  • After resetting the router, login into the router by following instructions in the user manual. You will need to reconfigure any security settings you had in place prior to the reset.
  • Then change your admin login and password--make it a strong password. You can get help with that here: Password Help

After you have reset your router. Create a post within Malware Removal / Hijack This Logs Topic

You need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have from the Hijack

You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything.

Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Watch this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank You -

EDIT - To keep an eye on anything you post, Click on the Watch Topic tab above the posting -

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