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ERRORS in updating Malwarebytes


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I was running my weekly scans and I could not update MalwareBytes. There were two errors. They read:

Malwarebyte's AntiMalware

An error has occurred. Please report this error to our Support Team.

PROGRAM_ERROR_LOAD_DATABASE

Parameters incorrect. (87, 87, Create SDK)

The second error said:

Malwarebyte's Antimalware: mbam.exe Application

The instruction at "0x10003d70" referenced memory at "0x00000000". The memory could not be read.

Click on OK to terminate the program.

I see this kind of thing occasionally and want to know how to handle it. Is there some malware doing this? I have the contents of an old computer that was put into this desktop, and I have found in some old drives with new maintenance stuff that there were things from the past that were messing me up. Any suggestions about either would be very much appreciated.

I have also included two attachments, both of the two prtscrs I saved. Essentially they said what I wrote above.

Hoping for some good answers.

c-11-adm-malwarebytes.update.error-10.19.2011.doc

c-11-adm-malwarebytes-10.19.2011-error-update.doc

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Please try the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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