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Dell Laptop freezes on Welcome Screen


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My daughter's laptop has Malwarebytes installed, along with Avira antivirus, Spybot, and TFC.

I thought she was using these on a regular basis, however, she's caught something.

This is a Dell laptop running Windows Vista Home Premium. I'm sorry I can't more details at the moment.

It freezes at the Welcome screen, so I force shut down holding the on button for 10 seconds.

On restarting, I choose Safe boot with networking.

I get the sign in screen and enter the password.

I watch the Loading screen which goes until it reaches:

loaded: /windows/system32/drivers/crcdisk.sys

Then I see the Welcome screen, and it freezes for more than 10 minutes.

It sounds whiney - like fan is running on high.

I'm unable to do anything more.

Thank you very much for your help.

I greatly appreciate it.

Judy Lee

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