Jump to content

Dell Laptop freezes on Welcome Screen

Recommended Posts

My daughter's laptop has Malwarebytes installed, along with Avira antivirus, Spybot, and TFC.

I thought she was using these on a regular basis, however, she's caught something.

This is a Dell laptop running Windows Vista Home Premium. I'm sorry I can't more details at the moment.

It freezes at the Welcome screen, so I force shut down holding the on button for 10 seconds.

On restarting, I choose Safe boot with networking.

I get the sign in screen and enter the password.

I watch the Loading screen which goes until it reaches:

loaded: /windows/system32/drivers/crcdisk.sys

Then I see the Welcome screen, and it freezes for more than 10 minutes.

It sounds whiney - like fan is running on high.

I'm unable to do anything more.

Thank you very much for your help.

I greatly appreciate it.

Judy Lee

Link to post
Share on other sites

  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.