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USB ports not recognizing hardware


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  • Root Admin

Please download and run the following tool USBDeview. The download is towards the bottom of the page.

Then on XP you can just run it, on Windows Vista/Win7 you need to right click and choose Run as administrator - then on the View menu click HTML Report - All Items and rename the report.html to report.txt and Attach it here (you can't attach an html file thus you need to rename it to .TXT)

Then also run the following scanner and post back the logs.

and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
to run the tool.

When done, the
will open.

Click Yes at the next prompt for Optional Scan.

    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:

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  • Root Admin

Okay let's try this. Click on START - RUN and type in devmgmt.msc and click OK.

Then go to your Universal Serial Bus Controller and expand it.

Find a device that is not working and right click and select Uninstall on the drivers tab. Say OK

Then shut down and restart the computer with the device plugged in and then restart and see if it prompts you for the driver now or automatically reinstalls and uses it.

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