USB ports not recognizing hardware

[skygrim]

Hi there,

I had some malware issues awhile back and ever since my computer was cleared using the instructions I got from here, my usb ports are not working. It just isn't reading anything I plug into it.

Hopefully you can help me with this.

Thanks!

[AdvancedSetup]

Please download and run the following tool USBDeview. The download is towards the bottom of the page.

Then on XP you can just run it, on Windows Vista/Win7 you need to right click and choose Run as administrator - then on the View menu click HTML Report - All Items and rename the report.html to report.txt and Attach it here (you can't attach an html file thus you need to rename it to .TXT)

Then also run the following scanner and post back the logs.

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
   
   
2. Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt

[skygrim]

Thank You, here is the log for the USBDeview:

attach1.zip

Edited October 17, 2011 by AdvancedSetup
removed post - need to attach

[AdvancedSetup]

You need to rename the html file from USB and ATTACH it like you did the other one. You cannot post the html directly here as it will not display.

[skygrim]

Sorry about that, here it is.

Thank You.

report.zip

[AdvancedSetup]

Okay let's try this. Click on START - RUN and type in devmgmt.msc and click OK.

Then go to your Universal Serial Bus Controller and expand it.

Find a device that is not working and right click and select Uninstall on the drivers tab. Say OK

Then shut down and restart the computer with the device plugged in and then restart and see if it prompts you for the driver now or automatically reinstalls and uses it.

[skygrim]

I don't recognize the names of anything so Im not sure

[AdvancedSetup]

Go visit the MFG website for your computer and download all the current drivers and then for now just remove the bottom one in the list and reboot.

It should automatically recreate it and put in the driver.