Google Redirect removed but...

saba136 · October 15, 2011

Hello,

On Wednesday I discovered my laptop had been infected with the Google Redirect vius, affecting both Firefox (my primary) and IE. Thursday I downloaded and ran TDSSKiller and Malwarebytes Antimalware (via thumbdrive - no internet connection as I was doing everything at lunch and couldn't connect the laptop while at work); TDSSKiller didn't identify anything but Malwarebytes did. Thought I took care of it, but when I got home and the laptop connected automatically to our home connection, Norton identified another Trojan and Malwarebytes identified 2 or 3 more Trojans. Quarantined and deleted again. Ran a full scan with both Norton and Malwarebytes and both came up clean.

The problem is now the laptop is running ridiculously slow, hot, and the fan is always running. I'm concerned that there are things lingering around. Any help would be much appreciated.

Thanks,

Kate

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_26

Run by Kate at 9:34:38 on 2011-10-15

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3893.2308 [GMT -4:00]

.

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Program Files\Dell\DellDock\DockLogin.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\AESTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Bonjour\mDNSResponder.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe

C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe

C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Windows\system32\DllHost.exe

C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Windows\servicing\TrustedInstaller.exe

C:\Windows\SysWOW64\NOTEPAD.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uSearch Page = hxxp://www.google.com

uStart Page = hxxp://www.google.com/

uSearch Bar = Preserve

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mWinlogon: Userinit=userinit.exe,

BHO: {03a79fcf-8022-409a-95c1-5af0dfeefe5f} - C:\Users\Kate\AppData\Local\TCPIPSys32.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll

TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File

mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"

mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableLUA = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

mPolicies-system: PromptOnSecureDesktop = 0 (0x0)

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

Trusted Zone: envirotactics.com\mail

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {C1F8FC10-E5DB-4112-9DBF-6C3FF728D4E3} - hxxp://support.dell.com/systemprofiler/DellSystemLite.CAB

DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://c3.prudential.com/dana-cached/sc/JuniperSetupClient.cab

TCP: DhcpNameServer = 68.87.64.150 68.87.75.198

TCP: Interfaces\{1289F655-25B5-4040-8D97-0BEA5AA89181} : DhcpNameServer = 68.87.64.150 68.87.75.198

TCP: Interfaces\{1289F655-25B5-4040-8D97-0BEA5AA89181}\5416374707F6274723 : DhcpNameServer = 24.92.226.11 24.92.226.12

TCP: Interfaces\{1289F655-25B5-4040-8D97-0BEA5AA89181}\5616374707F6274713 : DhcpNameServer = 24.92.226.11 24.92.226.12

TCP: Interfaces\{1289F655-25B5-4040-8D97-0BEA5AA89181}\C696E6B6379737 : DhcpNameServer = 167.206.245.130 167.206.245.129

TCP: Interfaces\{B45F0AC3-EE42-4879-B435-B0DF49B821DE} : DhcpNameServer = 10.0.0.2

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL

Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

C:\Users\Kate\AppData\Local\TCPIPSys32.dll

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll

BHO-X64: Symantec NCO BHO - No File

BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL

BHO-X64: Symantec Intrusion Prevention - No File

BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

BHO-X64: Search Helper - No File

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL

BHO-X64: URLRedirectionBHO - No File

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll

TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File

mRun-x64: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

mRun-x64: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"

mRun-x64: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun-x64: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

mRun-x64: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Kate\AppData\Roaming\Mozilla\Firefox\Profiles\nqjrw1ok.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

FF - prefs.js: network.proxy.type - 0

FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn_2011_7_0_8\components\coFFPlgn.dll

FF - component: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn\components\IPSFFPl.dll

FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPAUTHZ.DLL

FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll

FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.69\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\np_gp.dll

FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npnul32.dll

FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Kate\AppData\Roaming\Mozilla\Firefox\Profiles\nqjrw1ok.default\extensions\support@ancestry.com\plugins\npImgCtl.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 5\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Ancestry.com Advanced Image Viewer: support@ancestry.com - %profile%\extensions\support@ancestry.com

FF - Ext: XUL Cache: {ec0772c2-4c67-4fc8-b36c-9a8f5fdc506e} - %profile%\extensions\{ec0772c2-4c67-4fc8-b36c-9a8f5fdc506e}

FF - Ext: Symantec IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn

FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn_2011_7_0_8

.

============= SERVICES / DRIVERS ===============

.

R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]

R0 stdflt;Disk Filter Driver for Accelerometer;C:\Windows\system32\DRIVERS\stdflt.sys --> C:\Windows\system32\DRIVERS\stdflt.sys [?]

R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\SYMEFA64.SYS [?]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20110929.001\BHDrvx64.sys [2011-9-29 1152632]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20111012.034\IDSviA64.sys [2011-10-12 488568]

R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\N360x64\0501000.01D\Ironx64.SYS [?]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS --> C:\Windows\system32\Drivers\N360x64\0501000.01D\SYMNETS.SYS [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\AESTSr64.exe [2010-4-29 89600]

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]

R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]

R2 InstallFilterService;FF Install Filter Service;C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe [2010-6-10 60928]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-10-13 366152]

R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [2011-10-12 130008]

R2 rimspci;rimspci;C:\Windows\system32\DRIVERS\rimspe64.sys --> C:\Windows\system32\DRIVERS\rimspe64.sys [?]

R2 risdpcie;risdpcie;C:\Windows\system32\DRIVERS\risdpe64.sys --> C:\Windows\system32\DRIVERS\risdpe64.sys [?]

R2 rixdpcie;rixdpcie;C:\Windows\system32\DRIVERS\rixdpe64.sys --> C:\Windows\system32\DRIVERS\rixdpe64.sys [?]

R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-9-14 508264]

R3 Acceler;Accelerometer Service;C:\Windows\system32\DRIVERS\Acceler.sys --> C:\Windows\system32\DRIVERS\Acceler.sys [?]

R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-10-12 136824]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]

R3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]

R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]

R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]

R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]

R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]

R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]

R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]

R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-9-14 219496]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-12-1 136176]

S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-12-1 136176]

S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]

.

=============== Created Last 30 ================

.

2011-10-13 16:32:14 -------- d-----w- C:\Windows\System32\SPReview

2011-10-13 16:31:43 -------- d-----w- C:\Windows\System32\EventProviders

2011-10-13 14:06:28 -------- d-----w- C:\ba0e3a1b2d76bd5ff0fe8d

2011-10-13 12:55:43 -------- d-----w- C:\Users\Kate\AppData\Roaming\Malwarebytes

2011-10-13 12:55:28 -------- d-----w- C:\ProgramData\Malwarebytes

2011-10-13 12:55:25 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys

2011-10-13 12:55:25 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2011-10-13 03:04:41 912504 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symefa64.sys

2011-10-13 03:04:41 744568 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\srtsp64.sys

2011-10-13 03:04:41 450680 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symds64.sys

2011-10-13 03:04:41 40568 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\srtspx64.sys

2011-10-13 03:04:41 386168 ----a-w- C:\Windows\System32\drivers\N360x64\0501000.01D\symnets.sys

2011-10-13 03:04:41 171128 ----a-r- C:\Windows\System32\drivers\N360x64\0501000.01D\ironx64.sys

2011-10-13 03:04:12 -------- d-----w- C:\Windows\System32\drivers\N360x64\0501000.01D

2011-10-13 01:55:17 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared

2011-10-13 01:49:47 34152 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys

2011-10-13 01:49:45 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2011-10-13 01:49:45 -------- d-----w- C:\Program Files\Symantec

2011-10-13 01:49:45 -------- d-----w- C:\Program Files\Common Files\Symantec Shared

2011-10-13 01:49:18 -------- d-----w- C:\Windows\System32\drivers\N360x64

2011-10-13 01:49:16 -------- d-----w- C:\Program Files (x86)\Norton Security Suite

2011-10-13 01:48:14 -------- d-----w- C:\ProgramData\NortonInstaller

2011-10-13 01:48:14 -------- d-----w- C:\Program Files (x86)\NortonInstaller

2011-10-13 01:25:40 9049936 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{FE60A4B4-BE86-4200-8F16-0C639FE8F691}\mpengine.dll

2011-10-13 01:25:39 270720 ------w- C:\Windows\System32\MpSigStub.exe

2011-10-13 01:12:28 -------- d-----w- C:\ProgramData\Norton

2011-10-13 01:04:26 -------- d-----w- C:\Users\Kate\AppData\Local\ID Vault

2011-10-13 01:04:26 -------- d-----w- C:\ProgramData\IsolatedStorage

2011-10-13 01:03:50 91720 ----a-w- C:\Program Files (x86)\Mozilla Firefox\IdVaultCore.XmlSerializers.dll

2011-10-13 01:03:50 8007680 ----a-w- C:\Program Files (x86)\Mozilla Firefox\Microsoft.mshtml.dll

2011-10-13 01:03:50 1615432 ----a-w- C:\Program Files (x86)\Mozilla Firefox\IdVaultCore.dll

2011-10-13 01:03:50 134728 ----a-w- C:\Program Files (x86)\Mozilla Firefox\CommonDotNET.dll

2011-10-13 01:03:47 -------- d-----w- C:\Users\Kate\AppData\Roaming\ID Vault

2011-10-13 01:03:12 -------- d-----w- C:\Program Files (x86)\Constant Guard Protection Suite

2011-10-13 01:02:41 -------- d-----w- C:\ProgramData\White Sky, Inc

2011-10-13 00:45:28 3138048 ----a-w- C:\Windows\System32\win32k.sys

.

==================== Find3M ====================

.

2011-10-13 16:41:09 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll

2011-10-13 16:41:08 175616 ----a-w- C:\Windows\System32\msclmd.dll

2011-10-07 01:04:56 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2011-10-01 03:25:37 1638912 ----a-w- C:\Windows\System32\mshtml.tlb

2011-10-01 02:42:56 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2011-08-27 05:37:49 861696 ----a-w- C:\Windows\System32\oleaut32.dll

2011-08-27 05:37:48 331776 ----a-w- C:\Windows\System32\oleacc.dll

2011-08-27 04:26:27 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll

2011-08-27 04:26:27 233472 ----a-w- C:\Windows\SysWow64\oleacc.dll

2011-08-20 05:37:58 1188864 ----a-w- C:\Windows\System32\wininet.dll

2011-08-20 04:31:05 981504 ----a-w- C:\Windows\SysWow64\wininet.dll

2011-08-17 05:26:46 613888 ----a-w- C:\Windows\System32\psisdecd.dll

2011-08-17 05:25:08 108032 ----a-w- C:\Windows\System32\psisrndr.ax

2011-08-17 04:24:12 465408 ----a-w- C:\Windows\SysWow64\psisdecd.dll

2011-08-17 04:19:27 75776 ----a-w- C:\Windows\SysWow64\psisrndr.ax

.

============= FINISH: 9:36:41.71 ===============

LDTate · October 18, 2011

Logs will be closed if you haven't replied within 3 days

Please don't attach the scans / logs for these tools, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Please run a new MBAM scan being sure to update before scanning.

Post the scan results

Also please describe how your computer behaves at the moment.

Please don't attach the scans / logs, use "copy/paste".

saba136 · October 19, 2011

Hi! Here is the new log from tonight. Still running very slow, fan excessively (esp when connected to the home wifi/internet, which I am now only connecting to when I am at the computer, when away I turn internet access off), and running hot. Also, the google redirect was back on Firefox but not IE. When my extension dialog box came up, I noticed something that I hadn't downloaded, "XUL Cache" something. After disabling, the Google redirect went away. All this time, however, nothing was being detected by any of the AV or MBAM software.

Thanks for your help!

Kate

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 7953

Windows 6.1.7601 Service Pack 1

Internet Explorer 8.0.7601.17514

10/18/2011 8:27:56 PM

mbam-log-2011-10-18 (20-27-56).txt

Scan type: Full scan (C:\|Q:\|)

Objects scanned: 376998

Time elapsed: 54 minute(s), 28 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

LDTate · October 19, 2011

Please do not attach the scan results from Combofx. Use copy/paste.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
Double click on ComboFix.exe & follow the prompts.
Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
Note: If you have XP SP3, use the XP SP2 package.
If Vista or Windows 7, skip the Recovery Console part
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

saba136 · October 19, 2011

Here's the DDS file from tonight:

.

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_26

Run by Kate at 20:54:10 on 2011-10-18

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3893.1995 [GMT -4:00]

.

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Program Files\Dell\DellDock\DockLogin.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\conhost.exe

C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\AESTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Bonjour\mDNSResponder.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe

C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe

C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files (x86)\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskhost.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\DllHost.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe