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i have a computer that has a virus or malware that I cannot remove. I have followed all the suggestions in the faq. below are the results of running dds.src on the infected computer.

Your help is appreciated

Mitch Whitney

appears that I should have included the dds log in my post. so here it is

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DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.5.0_18

Run by Administrator at 15:17:14 on 2011-10-14

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1739 [GMT -5:00]

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AV: McAfee VirusScan Enterprise *Disabled/Updated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

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============== Running Processes ===============

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C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\2026540453:1517434247.exe

C:\WINDOWS\system32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\rundll32.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcrobatInfo.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://companyweb

uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us

mSearchAssistant = hxxp://www.google.com/ie

BHO: MyWebSearch Search Assistant BHO: {00a6faf1-072e-44cf-8957-5838f569a31d} - c:\program files\mywebsearch\bar\1.bin\MWSSRCAS.DLL

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: mwsBar BHO: {07b18ea1-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL

BHO: Yahooo Search Protection: {25bc7718-0bfa-40ea-b381-4b2d9732d686} - c:\program files\yahoo!\search protection\ysp.dll

BHO: MozzieBHO Class: {28c78d31-16f2-4a9b-8f3d-80dd0cc115ef} - c:\program files\mozzie\MozzIE.dll

BHO: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_18\bin\ssv.dll

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll

BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: My Web Search: {07b18ea9-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL

EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [iAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [<NO NAME>]

mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey

mRun: [shStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE

mRun: [Acrobat Synchronizer] "c:\program files\adobe\acrobat 8.0\acrobat\AdobeCollabSync.exe"

mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [My Web Search Bar Search Scope Monitor] "c:\progra~1\mywebs~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h

mRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe

mExplorerRun: [1] "c:\program files\microsoft office\office11\OUTLOOK.EXE"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\corelr~1.lnk - c:\program files\corel\wordperfect office 2000\register\Remind32.exe

StartupFolder: c:\documents and settings\all users\start menu\programs\startup\tame-nt.com

mPolicies-explorer: NoWelcomeScreen = 1 (0x1)

IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0018-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_18\bin\ssv.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

LSP: mswsock.dll

DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab

DPF: {485D813E-EE26-4DF8-9FAF-DEDF2885306E} - hxxps://questdc01/connectcomputer/nshelp.dll

DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_18-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_18-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_18-windows-i586.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://mminsusa.webex.com/client/wbs27-vzbprodins/webex/ieatgpc.cab

TCP: DhcpNameServer = 192.168.100.1

TCP: Interfaces\{2A352094-9D64-4212-85F3-A8E2B3C7B5D9} : DhcpNameServer = 192.168.100.1

Notify: igfxcui - igfxdev.dll

LSA: Authentication Packages = msv1_0 nwprovau

mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

.

============= SERVICES / DRIVERS ===============

.

S1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]

S2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2007-6-20 79168]

S2 dkab_device;dkab_device;c:\windows\system32\dkabcoms.exe -service --> c:\windows\system32\DKabcoms.exe -service [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-5 135664]

S2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2008-8-30 103744]

S2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\Mcshield.exe [2006-11-30 144960]

S2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\VsTskMgr.exe [2006-11-30 54872]

S2 MyWebSearchService;My Web Search Service;c:\progra~1\mywebs~1\bar\1.bin\mwssvc.exe [2011-9-13 34320]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-2-5 135664]

S3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2008-8-30 72264]

S3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2008-8-30 34152]

S3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2008-8-30 168776]

.

=============== Created Last 30 ================

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2011-10-14 20:16:18 -------- d-sh--w- c:\documents and settings\administrator.quest\IETldCache

2011-10-14 16:22:52 22216 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-10-14 16:22:52 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

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==================== Find3M ====================

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2011-10-14 16:29:10 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-10-13 13:04:24 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-09-13 14:56:37 38320 ----a-w- c:\windows\system32\f3PSSavr.scr

.

============= FINISH: 15:18:32.14 ===============

attach.txt

dds.txt

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  • Staff

Hi and welcome to Malwarebytes.

  • Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  • Execute the file TDSSKiller.exe by double-clicking on it.
  • Wait for the scan and disinfection process to be over.
  • When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

-screen317

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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