spiper41 Posted October 14, 2011 ID:485818 Share Posted October 14, 2011 I bought this Dell Laptop with Win 7 in January, 2011. Very soon after that I began having a problem with Internet Explorer windows minimizing randomly. It happens when I place my cursor to begin typing somewhere in the open window. As soon as I take my hand off the mouse the window minimizes. By the time it happens my hand is already on the keyboard, and I have to move it back to the mouse to re-expand the window. It also happens in Outlook. It's very annoying. I have no idea when it will happen or why. It seems completely random. Dell techs couldn't determine the cause after hours on the phone and suggested that reformatting the computer could be the answer. It never seemed like the answer since it began happening after I installed just a few basic programs. So that's not an option. If someone has another idea, I would like to hear it. Could it be the keyboard? Link to post Share on other sites More sharing options...
rgabbard Posted October 14, 2011 ID:485823 Share Posted October 14, 2011 You wouldn't happen to be using AVG? After some searching, it seems that there is a bug with certain versions of AVG that might cause this type of condition. Link to post Share on other sites More sharing options...
spiper41 Posted October 15, 2011 Author ID:485983 Share Posted October 15, 2011 You wouldn't happen to be using AVG? After some searching, it seems that there is a bug with certain versions of AVG that might cause this type of condition.No, I'm not. The only thing I'm using is Norton Security Suite through Comcast. Link to post Share on other sites More sharing options...
Mystery Posted October 15, 2011 ID:486096 Share Posted October 15, 2011 Hello spiper41,Just an idea:Windows 7 has the "Mouse Shake Feature" (part of Aero theme). If you position the mouse pointer on the top of the Internet Explorer pane (the same goes for Outlook and Windows Mail), hold down the left mouse button and give the mouse a shake, the Internet Explorer Window (Outlook and Windows Mail respectively) will minimize.Could it be that you're shaking/moving the mouse when you take your hands off it without noticing (e.g. because you're working fast)? Link to post Share on other sites More sharing options...
spiper41 Posted October 15, 2011 Author ID:486129 Share Posted October 15, 2011 I'm pretty sure the mouse shaking feature isn't the problem. I had no idea there was such a feature, so I tried it. The window just becomes very small. The minimizing I'm experiencing means the window disappears altogether. Thanks anyway. Link to post Share on other sites More sharing options...
Mystery Posted October 16, 2011 ID:486253 Share Posted October 16, 2011 I hope that an expert member will have some suggestions for you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2011 Root Admin ID:486299 Share Posted October 16, 2011 Are you sure you don't have your mouse settings configured with hotkeys or that you're touching the track pad by accident? Link to post Share on other sites More sharing options...
CWB Posted October 17, 2011 ID:486347 Share Posted October 17, 2011 now there's an idea ...try turning off all that "gesture" and auto-click/lock crap in the mousepad properties . Link to post Share on other sites More sharing options...
spiper41 Posted October 17, 2011 Author ID:486362 Share Posted October 17, 2011 Dell had me turn off the touch pad at the very first. It is still off. I have not set the mouse for anything other than pointing and clicking. I'm not accidentally touching anything on the keyboard. What happens is that my left hand hovers above the keyboard, and my right moves from the mouse toward the keyboard. Before I have a chance to touch the keyboard with either hand, the window disappears. Thanks for all the suggestions, but so far nothing applies or helps. Link to post Share on other sites More sharing options...
spiper41 Posted October 17, 2011 Author ID:486363 Share Posted October 17, 2011 Dell had me turn off the touch pad at the very first. It is still off. I have not set the mouse for anything other than pointing and clicking. I'm not accidentally touching anything on the keyboard. What happens is that my left hand hovers above the keyboard, and my right moves from the mouse toward the keyboard. Before I have a chance to touch the keyboard with either hand, the window disappears. Thanks for all the suggestions, but so far nothing applies or helps. And no, I'm not using AVG and had never heard of it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 17, 2011 Root Admin ID:486385 Share Posted October 17, 2011 Start Internet Explorer go to Tools/Internet Options/Advanced and click on the Reset button and quit IE. Then see if the issue continues or not.If it does then best we at least scan for an infection. Link to post Share on other sites More sharing options...
spiper41 Posted October 17, 2011 Author ID:486419 Share Posted October 17, 2011 I did that quite a while ago, and it didn't help. I have run complete virus and malware scans, and as usual it makes no difference. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 17, 2011 Root Admin ID:486423 Share Posted October 17, 2011 Have you tried a System Restore before this started happening? Link to post Share on other sites More sharing options...
spiper41 Posted October 17, 2011 Author ID:486426 Share Posted October 17, 2011 I don't recall, but I would be surprised if the Dell techs didn't do that. I have since done a system restore, twice, I think. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 17, 2011 Root Admin ID:486427 Share Posted October 17, 2011 Well if a system restore has been done and this is still happening then I think you need to stay on with Dell Support and have them fix it for you. Link to post Share on other sites More sharing options...
spiper41 Posted October 17, 2011 Author ID:486628 Share Posted October 17, 2011 Another website suggested disabling aero shake which is probably what was meant by mouse shaking. I didn't even know there was such a thing. The tool can be found at http://www.sevenforums.com/attachments/tutorials/63900d1269932773-aero-shake-enable-disable-disable_aero_shake.reg. You just download it and run it. For us amateurs it's much easier than editing the registry. Link to post Share on other sites More sharing options...
spiper41 Posted October 17, 2011 Author ID:486629 Share Posted October 17, 2011 So it looks like Elite Member was right. But I had no clue what to do about it. Thanks everyone. Link to post Share on other sites More sharing options...
Mystery Posted October 18, 2011 ID:486688 Share Posted October 18, 2011 Yes, the aero shake can be turned off via registry tweak, but then you also disable the whole aero theme as far as I know. I first wanted to make sure that this is indeed the source of your problem before suggesting any further steps.I'm happy to hear that you have been able to solve the issue Link to post Share on other sites More sharing options...
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