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I received the following error today when updating.

An error has occured. Please report this error code to support team.

PROGRAM_ERROR_UPDATING (0,0 Incomplete transfer)

I have the free version,

Current database information:

Date: 10/13/2011

Data version: 7934

Fingerprints loaded: 346985

thank you,

chequebook

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Hello and :welcome:

Please do the following, choosing the instructions appropriate to the version of Windows that you're using:

Show Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Reset Hidden Files and Folders in Windows Vista and Windows 7:

  • Click on the Start vista-7-start.png button and select Computer
  • Press the Alt key on your keyboard and click on Tools
  • Select Folder Options
  • Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

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  • 2 years later...

Hello and :welcome: , cavok:

 

Until Firefox returns...

 

I am having the same issue on my free trial and after having followed your advice, it did nothing to chance the problem. what else can I do to fix it?

 

This is an ANCIENT topic (nearly 3 years old) based on a much older version of the program.... ;)

So, the mod team will probably split off your post to a new, separate thread. :)

 

Can you please be a bit more specific about the error message you are seeing?

Is it an error message, such as "An error has occured. Please report this error code to support team. PROGRAM_ERROR_UPDATING (0,0 Incomplete transfer)"?

 

If so, I suggest that you might want to please start with the tips explained here: I'm getting an error when I update, ERROR_UPDATING_(numeric code &\or note)

 

Please let us know if this resolves your issue, or not.

 

Thanks,

 

daledoc1

 

 

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