Jump to content

Couldn't open program;once opened I can't update.


Recommended Posts

Hello all,

This my first post as a new member.After reinstalling the program three times from the backup CD,I found that protection was disabled.I enabled it and tried to update the software and database to the latest version and received the following message "An error has occurred.Please report this error code to our support team.PROGRAM_ERROR_UPDATING(32,0,CreateFile)The process cannot access the file because it is being used by another process."

I have Malwarebytes'Anti-Malware (PRO).

Many thanks for your help.

Junkle

Link to post
Share on other sites

Hello and :welcome:

Please do the following:


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Link to post
Share on other sites

  • 2 weeks later...

Hi,

It's me again.Something in my computer has sunk its teeth into Malwarebyte and won't let it open or function in any capacity.

I've reinstalled the program three times from the disk.One of the installations worked for a brief period of time.The scan found nothing. This time I followed your instructions below and downloaded from CNET and hit run.I got a second page asking me to run,which I did.It said the download was complete but when I went to start>search it wasn't on my computer.

The next download I saved and when I tried to open it access was denied.This was the free download.Nowhere in this entire process did I have the opportunity(or was asked)to provide my access code for the PRO version.

Can you suggest any program,diagnostic or anything that will resolve this issue?Would contacting Malwarebyte directly

be of any value?

Thank you so much for your time.

Junkle

Link to post
Share on other sites

  • Root Admin

You need to download a new version and not use an older one from CD or one that was saved a long time ago.

Please try the download from here at Filehippo

Then make sure you disable your Anti-Virus before trying to install the program.

Please run the following scanner and post back the logs which may help us to better understand what's going on with your system and offer further advice.

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

Link to post
Share on other sites

You need to download a new version and not use an older one from CD or one that was saved a long time ago.

Please try the download from here at Filehippo

Then make sure you disable your Anti-Virus before trying to install the program.

Please run the following scanner and post back the logs which may help us to better understand what's going on with your system and offer further advice.

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


  • When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

Hi again,

I disabled my antivirus program(Avira),and Windows firewall, and downloaded DDS to my desktop.I couldn't find any reference to script blocking by that name in either of the two.I ran DDS and it ended with what looked like a long railroad track with a horizontal blinking cursor under it.DDS never opened,no reports were generated.

The DDS screen wouldn't minimize or close.I tried to shut Windows down but it wouldn't close.I finally had to pull the power supply cord.

Please advise,

Junkle

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.